Open To Work
MARINA SERZHAN
Toronto,Canada
Summary
Service-oriented operations professional with extensive experience in transportation and logistics. Demonstrated success in improving client retention by 15% and driving a 20% revenue increase through effective communication and relationship building. Committed to ensuring safe and efficient roadway operations as a Traffic Operations Centre Operator.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Representative
PHP Logistics
Toronto, Canada
08.2023 - Current
- Improved client retention by 15% through proactive support and issue resolution
- Developed strong client relationships through consistent communication and reliability, fostering trust and loyalty
- Acted as the primary point of contact for clients, providing responsive and professional service to enhance satisfaction
- Coordinate with dispatch and operations teams to resolve service disruptions quickly
- Monitored shipments in real time, identified delays, and communicated updates proactively to ensure timely delivery
Inside Sales Executive
Vitran Express (TFI Group)
Concord, Canada
09.2022 - 08.2023
- Strengthened customer relationships, contributing to a 20% increase in revenue
- Articulated solutions effectively, fostering trust and enhancing customer satisfaction
- Managed 200+ client accounts, ensuring timely updates and uninterrupted service
- Addressed operational issues and escalated critical concerns to maintain service quality
Supply Logistics Specialist
Highlight Motor Group
Concord, Canada
12.2018 - 08.2022
- Identified delays and risks, coordinated resolutions to minimize shipment disruptions
- Communicated with carriers, dispatch, and customs brokers to streamline logistics operations
- Monitored domestic and cross-border shipments in real time
- Maintained tracking records and ensured regulatory compliance for all shipments
Customer Service Representative
Carmen Cartage
North York, Canada
10.2016 - 02.2018
- Delivered accurate, timely updates on shipment status, ETAs, and delays to enhance customer satisfaction
- Assisted drivers with routing and operational documentation to facilitate efficient deliveries
- Verified transportation data and ensured documentation accuracy to maintain compliance
- Coordinated cross-border clearances (PAPS/PARS, ACE, ACI)
Operations Manager
Fulton Distributors Canada
Toronto, Canada
06.2006 - 05.2016
- Oversaw daily operations, driving efficiency and resolving issues promptly
- Led teams and coordinated workflows to optimize performance in fast-paced environments
- Negotiated vendor contracts, reducing operational costs by 40%
- Managed multiple priorities while upholding service quality standards
- Built long-term client relationships through consistent service and communication
Education
Bachelor of Arts - Modern Languages – English, German
Management University
MinskSome College (No Degree) - Business Administration, Accounting
York University
TorontoSkills
- CUSTOMER SERVICE
- ACCOUNT MANAGEMENT
- STAKEHOLDER ENGAGEMENT
- RELATIONSHIP BUILDING
- CLEAR COMMUNICATION
- PROBLEM SOLVING
- DATA TRACKING
- REPORTING
- DOCUMENTATION
- CRM SALESFORCE
- MICROSOFT OFFICE SUITE
- SHIPPING TRACKING SYSTEMS: AS400, TMW, UFOS
- INCIDENT REPORTING
- SAGE50 ACCOUNTING
- TRANSPORTATION COORDINATION
- SITUATIONAL AWARENESS
- ATTENTION TO DETAIL
- INTERPERSONAL SKILLS
- OPERATIONAL ACCURACY
Certification
Google Certificate – Foundations of Project Management
Languages
- English, Fluent
- Russian, Native
Systems And Tools
- CRM Salesforce
- AS400
- TMW
- UFOS
- EDI Systems
- SAGE50
Work Preference
Job Search Status
Open to workSalary Range
$87000/yr - $200000/yrTimeline
Sales Representative
PHP Logistics
08.2023 - Current
Inside Sales Executive
Vitran Express (TFI Group)
09.2022 - 08.2023
Supply Logistics Specialist
Highlight Motor Group
12.2018 - 08.2022
Customer Service Representative
Carmen Cartage
10.2016 - 02.2018
Operations Manager
Fulton Distributors Canada
06.2006 - 05.2016
Bachelor of Arts - Modern Languages – English, German
Management University
Some College (No Degree) - Business Administration, Accounting
York University