Gurmanjeet Kaur
Brampton,Canada
Summary
Energetic and meticulous call center agent with 4 years of experience providing sales and customer service and growing customer retention in a fast-paced retail environment. Customer-focused Sales Associate with providing high-quality customer service, strengthening brand loyalty, and boosting sales. Specializes in closing and visual merchandising. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
4
4
years of professional experience
Work History
Sales representative
Nordia Bell Canada
07.2023 - 01.2024
- I was in charge of answering incoming and outgoing bell customer calls, making sure a high standard of customer care was met, maximizing productivity, and making sure client performance requirements were met
- Interacted with clients over the phone, on the Internet, and through incoming and outgoing calls to market bell goods and services
- Meet sales targets and maximize possibilities
- Provide courteous, friendly, and professional customer service by adhering to established protocols
- Be sensitive to client needs and concerns, demonstrating empathy and building rapport
- Participate in actions to enhance customer satisfaction and sales performance
- Answer billing queries by explaining client account components
- Resolved client issues efficiently
- Handled 30 to 40 calls per day
- Participated in team meetings with web cameras
- Maintained sales in Ordermax.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Advisor I
Concentrix
11.2020 - 03.2023
- Responsible for handling incoming/outbound consumer calls while ensuring an important level of customer service maximizing productivity and ensuring client performance standards are achieved
- Interfaced with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services
- Processing customer orders and sales, providing/receiving information, selling client products/services, as well as supplying basic customer service support
- Achieve specific sales targets and maximize sale opportunities
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Participate in activities designed to improve customer satisfaction and sales performance
- Handled 30 to 40 calls in a day
- Participated in team meetings with web cameras
- Answer billing questions by talking through components of customer accounts
- Resolved customer issues effectively in a timely and positive manner
- Maintain sales activities in CRM.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Developed long-lasting client relationships by providing exceptional customer service.
Sales associate and customer service representative
Nova Auction House
06.2020 - 10.2020
- Build and maintain long-term relationships with our customers, providing an exceptional shopping experience that includes greeting customers, helping, and directing customers to merchandise, sharing product suggestions, and additional product information, and offering alternative positive opinions
- Ensuring customers and prospects enjoy an outstanding, first-class customer experience
- Protected all company assets in the stores/stockrooms including non-stock merchandise
- Provided a safe and clean environment for customers and store personnel
- Notified leadership team of out-of-stock merchandise
- Participated in monitoring and positively impacted the achievement of the store sales volume and metrics goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Warehouse Associate
DSV
08.2019 - 10.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
Education
Business -
St Clair College
Windsor, Ontario12.2019
Skills
- Active listening
- Ability to multi-task
- Adaptability
- Attentiveness
- Basic math
- Clear communication
- Computer knowledge
- Conflict resolution
- Creativity
- Data entry
- Decision making
- Dependability
- Empathy
- Friendly personality
- Goal-oriented
- Open-mindedness
- Patience
- Product knowledge
- Positive attitude
- Critical thinking skills
- Quick thinking
- Responsiveness
- Time management
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Sales closing
- Sales strategy development
- Sales Development
- Product and Service Sales
- Complex Problem-Solving
- Client Service
- Customer Retention
- CRM proficiency
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Attention to Detail
- Friendly and Helpful
- Creative Thinking
- Product Knowledge
- Meeting Sales Goals
- Honest and Dependable
- Reliable and Responsible
- Goal-Driven
- Customer Assistance
- Positive Customer Engagement
- Team Leadership
- Sales and Promotions
- Team Cooperation
- Excellent Written and Verbal Communication
- Organization
- Building Customer Loyalty
- Decision-Making
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Basic Mathematics
- Ability to Lift 40 pounds
- Upselling and Cross-Selling
- Cold-calling
- Team building
- Time management abilities
- Professionalism
- Teamwork and Collaboration
- Multitasking
- Reliability
- Goal Setting
- Customer Retention Abilities
- B2B Sales
- Inside and Outside Sales
- Microsoft Access
- Wireless Telecommunications
- Interpersonal Communication Skills
- Verbal and Written Communication
- Call Center Operations
- Customer Support
- Quality Assurance Controls
- Customer Service Optimization
- System Documentation
- Customer Communication
- Sales Expertise
- Problem-Solving Skills
- Inbound Phone Call Management
- Quality Control
- Resolving Issues
- Quality Assurance Optimization
- Answering Questions
- Customer Account Updates
- Call Documentation Skills
- Call Control Skills
- Providing Customer Support
- Logging Call Information
- Trained in Salesforce
- Outgoing Phone Calls
- Scripted Calls
- Sales and Upselling
- Customer Retention Strategies
- Billing Adjustments and Refunds
- Conflict Mediation Abilities
- Call Volume and Quality Metrics
- Call Transfers
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Availability
I am a permanent resident of Canada and available for full-time or part-time
Timeline
Sales representative
Nordia Bell Canada
07.2023 - 01.2024
Sales Advisor I
Concentrix
11.2020 - 03.2023
Sales associate and customer service representative
Nova Auction House
06.2020 - 10.2020
Warehouse Associate
DSV
08.2019 - 10.2019
Business -
St Clair College
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