Merhawi Beyene
Hamilton,Canada
Summary
Detail-oriented IT professional with extensive experience in technical support, data analysis, and system maintenance. Proven ability to troubleshoot hardware, software, and network issues in high-pressure environments while maintaining operational efficiency. Committed to delivering reliable technical service in Field Service Technician roles.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Associate - Warehouse Worker
Amazon
10.2023 - Current
- Processed, scanned, and sorted packages efficiently in high-volume logistics environment
- Operate warehouse systems and handheld devices to track inventory and shipments
- Follow strict safety procedures and maintain operational efficiency
- Worked under time pressure to ensure accuracy and maintain productivity levels
- Collaborated with team members to achieve daily performance targets consistently
Mail Sorter
Purolator
Hamilton, Canada
03.2022 - 05.2023
- Sorted packages by destination and classification to ensure accurate delivery
- Unloaded freight from trailers and organized shipments on conveyor systems
- Monitored safety protocols to safeguard personnel and goods during operations
- Maintained efficiency in a fast-paced logistics environment
IT Help Desk Technician (Freelance)
Free Lancing
Asmara, Eritrea
09.2015 - 12.2021
- Diagnosed and resolved hardware, software, and network issues
- Resolved internet connectivity and peripheral device issues to ensure seamless user experience
- Installed and configured operating systems and applications
- Established small business and home networks to enhance client connectivity
- Provided tailored IT solutions and system improvement recommendations to optimize client operations
Data Analyst
Ministry of Education
Asmara, Eritrea
08.2012 - 09.2015
- Analyzed student data for institutions serving ~4,000 students to identify trends and inform strategies
- Delivered actionable reports and insights to support data-driven decision-making
- Prepared data for national examinations with high accuracy
- Created exam schedules and academic timetables to optimize resource allocation and enhance student experience
Education
Cybersecurity Diploma -
Lighthouse Labs
01-2023
Junior QA & Security Analyst Certificate -
NPower Canada
01-2022
Bachelor of Science - Computer Science
Eritrean Institute of Technology
01-2012
Skills
- Data entry management
- Operational efficiency
- Time management
- Warehouse safety training
- Inventory tracking
- Package handling techniques
- Logistics coordination
- Quality control
- Team collaboration
- Equipment maintenance
- Data reporting
- Task prioritization
- Process improvement
- Workflow optimization
- Operational support
- Safety compliance
- Customer communication
- Hardware troubleshooting
- Network diagnostics
- Pressure problem-solving
Certification
- Security+ - CompTIA
- SysA+ - CompTIA
- Google IT Support Professional Certificate - Coursera
- CompTIA A+
- Python for Everybody Specialization Coursera
Timeline
Associate - Warehouse Worker
Amazon
10.2023 - Current
Mail Sorter
Purolator
03.2022 - 05.2023
IT Help Desk Technician (Freelance)
Free Lancing
09.2015 - 12.2021
Data Analyst
Ministry of Education
08.2012 - 09.2015
Cybersecurity Diploma -
Lighthouse Labs
Junior QA & Security Analyst Certificate -
NPower Canada
Bachelor of Science - Computer Science
Eritrean Institute of Technology