Meredith Watson
Vancouver,BC
Summary
Highly motivated and energetic individual comfortable working in fast-paced environments. Exceptional interpersonal skills combined with proven ability to drive profitability, manage, and nurture talent and successfully implement challenging projects. Confident leader with distinguished team-building skills and excellent conflict-resolution abilities. Eager to learn and develop new skills with a strong work ethic.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Harbour Air Seaplanes
04.2023 - Current
- Served a large volume of customers every day with a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Answered constant flow of customer check-ins with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
Server Shift Leader
East Is East Restaurant
05.2023 - 11.2023
- Knowledgeable about all menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
East is East Restaurant
08.2017 - 10.2023
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Trained front-of-house employees on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experience
- Enforced and adhered to high standards of cleanliness throughout work and serving stations to remain compliant with company policies and regulatory requirements
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Dance Instructor
The Landing Dance Company
09.2021 - 06.2023
- Effectively design and plan curricula for children ages 2-17 according to the Imperial Society of Teachers of Dancing standards
- Prepare pre-primary and primary students for the Imperial Society of Teachers of Dancing
- Ballet examinations
- Prepare extensive lessons that encourage growth and challenge students using an understanding of their current level and tapping into their personal potential
- Lead dance-related team-building exercises among staff once a month to cultivate a positive and supportive work culture
Education
Bachelor of Tourism Management -
Capilano University
North Vancouver, BC04.2026
Skills
- Serving it Right
- Wines of BC Level 1
- Driver’s License Class 5
- Foundations of Workplace Safety
- Transportation of Dangerous Goods
- POS Systems and Ordering Platforms
- Customer Account Management
Timeline
Server Shift Leader
East Is East Restaurant
05.2023 - 11.2023
Customer Service Agent
Harbour Air Seaplanes
04.2023 - Current
Dance Instructor
The Landing Dance Company
09.2021 - 06.2023
Manager
East is East Restaurant
08.2017 - 10.2023
Bachelor of Tourism Management -
Capilano University
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