TAMTA NADIRADZE
Toronto,ON
Summary
I am a hospitality student looking for a co-op placement at the hotel restaurant, café, and lounge, I would especially love to work as a host, in guest services, or in events planning. I am service-focused in the hotel industry, bringing unparalleled skills in customer relations, task prioritization and time management and am proficient in customer service management. During the Co-op, I hope to gain valuable experience, learn more about the hospitality industry, and become familiar with different kinds of work environments. I am motivated to efficiently address customer concerns head-on, develop proactive solutions, and implement corrections with efficiency.
Overview
8
8
years of professional experience
Work History
Barista/Customer Service Cashier
Fair bee bubble tea
Richmond, BC
04.2018 - 12.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Complied with standards for merchandising, stocking and storing product.
- Trained new employees in groups and in one-on-one scenarios.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Upsold specialty items with beverages, increasing store sales.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Host
Tbilisi Marriott Restaurant
Tbilisi, Georgia
05.2012 - 06.2015
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Checked and restocked server areas and organized and got change for front counter.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating and menu information.
- Informed servers of newly seated parties for speedy service.
Education
Diploma - Hospitality Management With Co-op
Vancouver Premier College
Vancouver, BC12.2021
License Certificate - Serving It Right , Responsible Service BC
Responsible Service BC
BC,Vancouver12.2021
License Certificate - Food Safe Course
CIPHI
Vancouver, BC07.2019
Bachelor of Humanities -
Tbilisi Institute of Asia And Africa
Georgia, Tbilisi05.2007
Skills
- Customer service-focused (45)
- Barista Experience (15)
- Cashiering (15)
- Customer Service
- POS
- Microsoft
- OpenTable
- Cleaning experience
- Food safety
- Foodservice
- Serving experience
- Serving It Right
- Host
Timeline
Barista/Customer Service Cashier
Fair bee bubble tea
04.2018 - 12.2019
Host
Tbilisi Marriott Restaurant
05.2012 - 06.2015
Diploma - Hospitality Management With Co-op
Vancouver Premier College
License Certificate - Serving It Right , Responsible Service BC
Responsible Service BC
License Certificate - Food Safe Course
CIPHI
Bachelor of Humanities -
Tbilisi Institute of Asia And Africa