Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kari MacKenzie

Surrey,BC

Summary

Proactive Hostess/Customer Service/Manager with extensive experience in customer interaction. Skilled in answering customer inquiries, managing reservations, and ensuring a positive dining experience. Strong abilities in payment processing, issue resolution, and team coordination, bringing a warm and efficient approach to customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Customer Service/Manager

Little White House
02.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

Bachelor of Arts - 3rd Year

University of British Columbia
Vancouver, BC
04.2003

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Serving It Right
  • Tennis
  • Acting
  • Volunteering with Homeless (leading team of around 20 people, preparing meals and night for up to 150 people

Languages

English
Native or Bilingual

Certification

  • Serving It Right
  • Forge Leadership Training
  • Commercial Workshops- Bim Narine Casting and Deb Barnes Casting

Timeline

Hostess/Customer Service/Manager

Little White House
02.2022 - Current

Bachelor of Arts - 3rd Year

University of British Columbia

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Kari MacKenzie