Summary
Overview
Work History
Education
Skills
Clinical Experience
Volunteer Experience
Certification
References
Timeline
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Mercedes Neves

Thunder Bay,ON

Summary

Compassionate and detail-oriented nursing student with strong clinical skills, effective communication, and a dedication to patient-centered care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Support Worker

St. Josephs Hospital
06.2023 - Current
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Implemented strategies for managing challenging behaviors in dementia and brain injury patients, creating a safe environment for all involved.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.

Summer Nursing Student

St. Josephs Hospital
07.2022 - 08.2022
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Completed basic PSW tasks daily (feeding, changing, transporting patients) for over 20 residents.
  • Reported abnormal findings or changes in physical, mental and emotional conditions to RN.
  • Created respectful, empathetic and caring interpersonal relationships

Store Associate

Winners and Homesense
03.2020 - 09.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return

Front Desk Receptionist

Nights Inn Motor Hotel
07.2019 - 08.2021
  • Politely welcomed arriving guests, providing rooms keys, information on amenities and policies
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
  • Answered multi-line phone system to respond to inquiries
  • Collected room deposits, fees and payments.

Education

Sept 2021 - Present - Bachelor of Science in Nursing

Lakehead University
Thunder Bay, ON

High School Diploma -

Saint Ignatius High School
Thunder Bay, ON
06.2021

Skills

  • Strong work ethic
  • Ability to take initiative
  • Excellent people skills
  • Critical thinking
  • Manages time well, needs little supervision
  • Works well individually and as a team
  • Compassionate and Caring

Clinical Experience

4th year 2nd Placement: January 2025 - February 2025, Starship Children's Hospital, Paediatric Intensive Care Unit (216 hours)

Preceptors: Zoe Noble & Grace Martin

  • Scheduled for completion - February 14, 2025.


4th year 1st Placement: October 2024 - November 2024, TBRHSC, 3A Surgical (216 hours)

Preceptor: Emilie Macklin

  • Provided discharge teaching for post-op patients, including knee and hip replacements.
  • Administered medications via PO, IV drip, IV push and SubQ; managed CVAD care, blood draws and dressing changes.
  • Performed NG tube, Foley catheter and SubQ line insertions; performed and assisted with wound care and VAC dressings.
  • Managed up to 6 patients per shift, collaborating with interdisciplinary teams to ensure quality care.
  • Charted and documented on Meditech, completed chart checks, and monitored post-op vitals
  • Responded to changes in patient conditions, calling physicians as needed.


3rd year 3rd Placement: March 2024 - April 2024, SJCG - 2 East Mental Health

  • Delivered patient-centered care by conducting mental status assessments and managing care for two primary patients while assisting others as needed.
  • Utilized de-escalation techniques for behavioral patients and developed competence in antipsychotic medication administration.


3rd year 2nd Placement: January 2024 - January 2024, TBRHSC - 2B Medical 

  • Delivered full care for three patients, including medication administration, IV therapy, dressing changes, wound care and physical assessments.
  • Applied time management and knowledge of pathophysiology to ensure safe, effective care and notified primary nurse of abnormalities.


3rd year 1st Placement: October 2023 - November 2023, TBRHSC - 1B Pediatrics 

  • Provided family-centered care for paediatric patients, including monitoring growth, development, and vital signs, while recognizing and addressing abnormal findings.
  • Cared for eat, sleep, console babies, ensuring individualized care plans to manage neonatal withdrawal and support family involvement.
  • Administered medications with precision and safety, prioritizing age-appropriate dosing and patient education to ensure optimal outcomes.


2nd year 2nd Placement: February 2023 - April 2023, TBRHSC - 3A Surgical

  • Provided holistic care for two patients, including postoperative assessments, IV medication management, feeding tube care, catheter insertion, and critically monitoring for changes in patient conditions.


2nd year 1st Placement: September 2022 - November 2022, SJCG - 2N-MCS

  • Performed vital signs, physical assessments, glucose testing and assisted with activities of daily living.


1st year 1st Placement: February 2022 - March 2022, Southbridge Roseview - LTC Residence

  • Integrates knowledge of age-related changes to provide comprehensive care, including assessments, safe transfers, and activities of daily living, while ensuring dignity and respectful communication.


Volunteer Experience

  • City of Thunder Bay Volunteer
  • Southbridge Roseview
  • George Jeffery Children's Centre
  • Our Kids Count
  • Old Fort William
  • Prince Arthur Hotel
  • Thunder Bay Winter fun events
  • Portuguese Association

Certification

  • Ministry of Labour training module
  • WHMIS AIX Safety
  • Basic Life Support (BLS)
  • First Aid
  • Excellence in Customer Service
  • Worker Health and Safety Awareness
  • Integrated Accessibility Standards
  • AODA
  • Non-violent Crisis Intervention Training

References

  • Emilie Macklin

Thunder Bay Regional Health Science Centre

Registered Nurse

(807) 627-0534

eamackli@lakeheadu.ca


  • Shola Bamidele

St. Joseph's Hospital 

Registered Practical Nurse

shola.bamidele23@yahoo.com


  • Krysta Logozzo Daniele

TBRHSC and SJCG

Project manager in information services

(807) 630-2881

KLogozzo@gmail.com




Timeline

Personal Support Worker

St. Josephs Hospital
06.2023 - Current

Summer Nursing Student

St. Josephs Hospital
07.2022 - 08.2022

Store Associate

Winners and Homesense
03.2020 - 09.2021

Front Desk Receptionist

Nights Inn Motor Hotel
07.2019 - 08.2021

Sept 2021 - Present - Bachelor of Science in Nursing

Lakehead University

High School Diploma -

Saint Ignatius High School
Mercedes Neves