Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberley Swartz

Thunder Bay,ON

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

25
25
years of professional experience

Work History

Personal Support Worker

Southbridge Pinewood
06.2007 - Current
  • Assist Residents with activities of daily living.
  • Provide cognitive, social, emotional support.
  • Maintain accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Collaborate with healthcare professionals to develop customized care plans for individual patients.
  • Trained and coordinated work of new support workers.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.

Collection Officer, Market Trainer, Teller

Money Mart Financial Services
03.1999 - 07.2006
  • Created and maintained customer files both manual and electronic
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, and service charges
  • Handled sensitive client information discreetly and securely, adhering strictly to confidentiality guidelines outlined by the company''s privacy
  • Collected and compiled forms and documents to complete income tax returns
  • Evaluated trainee progress through assessments, providing constructive feedback for continuous improvement.
  • Established a positive learning environment that fostered open communication and active participation during training sessions.

Education

Certificate - Personal Support Worker Program

CDI College
Thunder Bay, ON
05.2007

St. Ignatius High School
Thunder Bay, ON

Skills

  • Knowledge of file creation and maintenance
  • Accuracy and Attention to Detail
  • Independent worker
  • Maintains confidentiality
  • Strong Problem Solver
  • Proficient typing skills
  • Exceptional customer service
  • Strong Work Ethic
  • Excellent attendance record
  • Professionalism and courtesy
  • Specializing in complicated customer interactions
  • Excellent time management skills

Languages

English

Timeline

Personal Support Worker

Southbridge Pinewood
06.2007 - Current

Collection Officer, Market Trainer, Teller

Money Mart Financial Services
03.1999 - 07.2006

Certificate - Personal Support Worker Program

CDI College

St. Ignatius High School

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Kimberley Swartz