Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annesa Hussain

Toronto,Ontario

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Personal Support Worker

Toronto Rehab Insitute
03.2023 - Current
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Trained and coordinated work of new support workers.
  • Monitored client vital signs, and tracked behaviors to keep healthcare supervisor well-informed.

Staffing Coordinator

Nursing And Homemakers Inc
11.2022 - 04.2023
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Advocated for staff members, helping to identify and resolve conflicts
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Answered multi-line phone system, routing calls, delivering messages to staff

Patient Care Coordinator

Pickfair Dental
09.2022 - 12.2022
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records..
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.

Dental Administrative Assistant

North Shores Dental
05.2022 - 09.2022
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Optamology Team Attendant

North York General Hospital
04.2021 - 05.2022
  • Maintained operating room's inventory of products and replenished stock, when needed.
  • Participated in OR suite turnaround procedures such as cleaning and case cart management.
  • Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
  • Prepared patients for surgery and transported patients to and from operating room.
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Gowned and gloved staff to help team prepare for surgeries.

Patient Support Assistant

Scarbough Health Network
02.2021 - 04.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Collaborated with other medical staff to achieve high level of patient safety and care.
  • Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
  • Helped patients complete activities of daily living.
  • Delivered meals and snacks to patients in accordance with dietary requirements.

Personal Support Worker

Village Of Tauton Mills
11.2019 - 04.2021
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Trained and coordinated work of new support workers.

Patient Observer

Sunnybrook Health Sciences Centre
08.2018 - 01.2020
  • Observed assigned patient
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.

Education

Diploma - Office Administration- Health Sciences

George Brown College
Toronto, ON
05.2022

Certificate - Personal Support Worker

Centennial College of Applied Arts And Technology
Scarborough, ON
12.2016

High School Diploma -

Saint John Paul II
Scarborough, ON
06.2014

Skills

  • Administrative Office Operations
  • Medical Transcription
  • File Maintenance
  • Inventory Management
  • Multi-Line Phone Systems
  • Schedule Patients
  • CPR Certified
  • Medical Terminology
  • Intermediate MS Office Suite Knowledge
  • Skilled Clerical and computer abilities
  • Excellent task prioritization
  • Exceptional Verbal and written communication skills
  • Able to deliver care with multi- disciplinary approach
  • Demonstrated ability to perform a variety of reception duties involving direct patient/member contact

Timeline

Personal Support Worker

Toronto Rehab Insitute
03.2023 - Current

Staffing Coordinator

Nursing And Homemakers Inc
11.2022 - 04.2023

Patient Care Coordinator

Pickfair Dental
09.2022 - 12.2022

Dental Administrative Assistant

North Shores Dental
05.2022 - 09.2022

Optamology Team Attendant

North York General Hospital
04.2021 - 05.2022

Patient Support Assistant

Scarbough Health Network
02.2021 - 04.2021

Personal Support Worker

Village Of Tauton Mills
11.2019 - 04.2021

Patient Observer

Sunnybrook Health Sciences Centre
08.2018 - 01.2020

Diploma - Office Administration- Health Sciences

George Brown College

Certificate - Personal Support Worker

Centennial College of Applied Arts And Technology

High School Diploma -

Saint John Paul II

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Annesa Hussain