Aaliyah Graves
Etobicoke
Summary
Compassionate personal support worker with a background in providing essential care and support to individuals in need. Proven ability to assist with daily activities and foster a safe and comfortable environment. Demonstrated skills in patient care and effective communication.
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Ivan Franko Retirement Home
11.2025 - 01.2026
- Provided compassionate personal care to clients, enhancing daily living activities and emotional well-being.
- Assisted clients with mobility and transportation needs, ensuring safety and comfort during outings.
- Monitored vital signs and reported changes in client health status to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families, promoting individual preferences and needs.
- Advocated for client rights and dignity, fostering a respectful relationship between caregivers and clients.
- Trained new staff on best practices in personal support and client interaction techniques for improved service delivery.
Registration Officer
Elections Canada
04.2025 - 04.2025
- Managed registration processes to ensure accurate data entry and compliance with organizational standards.
- Improved customer satisfaction with timely and accurate registration services, addressing inquiries professionally.
- Served as a key point of contact between students, parents, faculty, staff regarding registration-related issues or concerns.
Deputy returning officer(DRO)
Elections Ontario
02.2025 - 02.2025
- Coordinated logistics for electoral events, ensuring timely setup and compliance with regulations.
- Assisted in training volunteers on election procedures and technology use to enhance operational efficiency.
- Monitored voting equipment functionality, addressing issues promptly to maintain seamless operations during elections.
- Developed instructional materials for poll staff, improving understanding of voting processes and responsibilities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
sales representative
Harris Global Enterprise
10.2024 - 10.2024
- Door to Door sales representative
cashier
shoppers drug mart
12.2021 - 08.2022
- Check out customers at registers and self checkouts
- Maintained accurate cash drawer balances through diligent financial tracking.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer interaction best practices.
- Implemented time-saving techniques to expedite checkout processes, improving overall efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
store supervisor
shoppers drug mart
12.2021 - 08.2022
- Cover breaks
- Manage cash tills
- Handle customer confrontations
- POS
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service excellence.
- Coordinated promotional displays to enhance product visibility and sales performance.
- Resolved customer inquiries and complaints efficiently, improving overall shopping experience.
- Monitored cash handling procedures to maintain financial accuracy and accountability.
merchandiser
shoppers drug mart
12.2021 - 08.2022
- Organize store shelves
- Do planograms
- Help manage stop
- Developed and maintained attractive visual merchandising displays to enhance customer engagement.
- Trained new team members on merchandising standards and operational procedures for consistency.
- Coordinated seasonal display setups, aligning with marketing campaigns and promotional events.
cosmetics
shoppers drug mart
12.2021 - 08.2022
- Make recommendations for products
- Worked effectively in fast-paced environments.
- Maintained inventory levels, ensuring product availability and organization on sales floor.
- Demonstrated makeup application techniques, promoting products and increasing customer engagement.
- Collaborated with team members to execute promotional displays, driving seasonal sales initiatives.
- Conducted makeup demonstrations to showcase product effectiveness and generate interest, leading to higher sales conversions.
post office
shoppers drug mart
12.2021 - 08.2022
- Send and receive packages
- Processed incoming and outgoing mail efficiently, ensuring compliance with postal regulations.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction and loyalty.
- Operated sorting machines and other equipment, maintaining accuracy in mail distribution.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
Education
College Certificate - Healthcare
Oxford College of Arts, Business And Technology
Mississauga, ON01.2026
High School Diploma -
Martingrove Collegiate Institute
Etobicoke, ON06-2023
Skills
- Decision-making skills
- Patient care
- Interpersonal skills (relates well to others)
- Can handle cash, prepare bills and make payments
- Sense of responsibility
- Leadership and management
- Strong work ethic
- Ability to problem solve
- Willingness to keep learning
- Reliability
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Customer service
- Time management skills
Languages
English
Native or Bilingual
Certification
- Personal support worker Training - june 30th, 2025 - january 23rd, 2026
Timeline
Personal Support Worker
Ivan Franko Retirement Home
11.2025 - 01.2026
Registration Officer
Elections Canada
04.2025 - 04.2025
Deputy returning officer(DRO)
Elections Ontario
02.2025 - 02.2025
sales representative
Harris Global Enterprise
10.2024 - 10.2024
cashier
shoppers drug mart
12.2021 - 08.2022
store supervisor
shoppers drug mart
12.2021 - 08.2022
merchandiser
shoppers drug mart
12.2021 - 08.2022
cosmetics
shoppers drug mart
12.2021 - 08.2022
post office
shoppers drug mart
12.2021 - 08.2022
College Certificate - Healthcare
Oxford College of Arts, Business And Technology
High School Diploma -
Martingrove Collegiate Institute