Overview
Work History
Education
Timeline
Generic

Mercedes Harvey

Frankford,ON

Overview

9
9
years of professional experience

Work History

Dental Administrator

Campbellford Dental Centre
06.2023 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients, or in fast paced sometimes emotionally charged environments
  • Works closely with patients before, during and after dental procedures
  • Interacts with providers and other medical/dental professionals regarding billing and documenting procedures and regulations and medical letters/notes
  • Accounts receivables, payment processing for patient procedures, bulk/individual insurance cheques, trustee cheques, etc. All payment types.
  • Manages patient recall lists and outstanding treatment lists/ follows up with outstanding major procedures with patients and insurance companies
  • Performs office management tasks including maintaining inventory, ordering office/dental/medical
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Works with Abeldent and other computer software programs on the daily.
  • Purging/filing making paper charts, scanning med letters and sending x-rays, making referrals to specialty doctors and sending all appropriate correspondence
  • Completed bi-weekly payroll for [Number] employees

Dental Administrator/ Patient Coordinator

Park Haven Dental
01.2015 - 04.2022
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Worked with ClearDent , Recall Max and other texting platforms for patient communication
  • Opened and Closed and followed appropriate procedures to carry out these tasks.
  • Media Marketing via Facebook, Instagram, Twitter, website maintenance
  • Regularly attends dental society and treatment team meetings and in-service training's to continuously learn about best practices.
  • Works closely with patients before, during and after dental procedures
  • Works closely with Dentist, Anesthesia Specialist, Orthodontist
  • Develops and implements individualized dental care plans for patients, dealing with treatment plans for multiple of thousands of dollars.
  • Manages patient recall lists and outstanding treatment lists, followed up with insurance plans for major estimates
  • Interacts with providers and other medical/dental professionals regarding billing and documentation policies, procedures and regulations
  • Accounts receivables - payment processing of patient cheques and bulk insurance cheques, processing credit card payments for payment plans within the office.

Dental Administrator

Glenashton Dental Centre
06.2014 - 01.2015
  • Input data into computer programs and filing systems Dentrix, Abledent
  • Audited records for accuracy
  • Created new physical and computer-based files
  • Obtained patient releases for dissemination of information
  • Prepared mailings of information and documentation
  • Managed patient recall lists and outstanding treatment lists
  • Set up examination room and dental trays in preparation for examinations and procedures
  • Developed and implemented individualized dental care plans for patients
  • Worked closely with Dentist, Oral Surgeon, Orthodontist, Periodontist
  • Processed patient and insurance payments

Education

Certificate - Medical Terminology

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
12.2016

Post-Degree Certificate - Dental Administration

Niagara College
Welland, ON
04.2014

Timeline

Dental Administrator

Campbellford Dental Centre
06.2023 - Current

Dental Administrator/ Patient Coordinator

Park Haven Dental
01.2015 - 04.2022

Dental Administrator

Glenashton Dental Centre
06.2014 - 01.2015

Certificate - Medical Terminology

Sheridan College Institute of Technology And Advanced Learning

Post-Degree Certificate - Dental Administration

Niagara College

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Mercedes Harvey