Melissa Nickerson
10664 Bonnie Drive Lake Country,BC
Summary
Strong leader and problem solver with the ability to multi-task and work effectively under pressure.
Overview
25
25
years of professional experience
Work History
Dental Office Manager
Winfield Dental Centre
03.2023 - Current
- Manage multi-line phone system, addressing patient inquiries and appointment requests,
- Multi-tasks as I am the only administrative staff, but I also assist in patient care.
- Operate electronic billing systems to process patient payments and insurance claims.
- Communicate clearly to the patient their treatment options.
Certified Dental Assistant
Winfield Dental Centre
05.2010 - 03.2023
- Reduced dentist's workload by anticipating their needs and having necessary instruments available.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Managed patient emergencies calmly and efficiently.
Certified Dental Assistant
Saguaro Dental Care
03.2002 - 03.2010
- Worked with team members to provide seamless care in a busy practice
- Successfully assisted dentist chairside, while helping the patient to feel comfortable and at ease.
- Maintained dental supply inventory by checking stock and placing orders.
Certified Dental Assistant
Lakewood Family Dental
08.2000 - 03.2002
- Assisted dentists by handing appropriate tools and supplies needed for procedures. I was the only dental assistant for two Dentists.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock and placing orders.
Education
Dental Assisting Certificate -
Nova Scotia Community College
Halifax, NS06-2000
High School Diploma -
Barrington Municipal High School
Barrington Passage, NS06-1998
Skills
- Keyboarding and typing speed
- Attention to detail
- Dependable and responsible
- Excellent communication
- Calm under pressure
Timeline
Dental Office Manager
Winfield Dental Centre
03.2023 - Current
Certified Dental Assistant
Winfield Dental Centre
05.2010 - 03.2023
Certified Dental Assistant
Saguaro Dental Care
03.2002 - 03.2010
Certified Dental Assistant
Lakewood Family Dental
08.2000 - 03.2002
Dental Assisting Certificate -
Nova Scotia Community College
High School Diploma -
Barrington Municipal High School