Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Nickerson

10664 Bonnie Drive Lake Country,BC

Summary

Strong leader and problem solver with the ability to multi-task and work effectively under pressure.

Overview

25
25
years of professional experience

Work History

Dental Office Manager

Winfield Dental Centre
03.2023 - Current
  • Manage multi-line phone system, addressing patient inquiries and appointment requests,
  • Multi-tasks as I am the only administrative staff, but I also assist in patient care.
  • Operate electronic billing systems to process patient payments and insurance claims.
  • Communicate clearly to the patient their treatment options.

Certified Dental Assistant

Winfield Dental Centre
05.2010 - 03.2023
  • Reduced dentist's workload by anticipating their needs and having necessary instruments available.
  • Promoted a positive environment for patients and staff through effective communication and teamwork.
  • Managed patient emergencies calmly and efficiently.

Certified Dental Assistant

Saguaro Dental Care
03.2002 - 03.2010
  • Worked with team members to provide seamless care in a busy practice
  • Successfully assisted dentist chairside, while helping the patient to feel comfortable and at ease.
  • Maintained dental supply inventory by checking stock and placing orders.

Certified Dental Assistant

Lakewood Family Dental
08.2000 - 03.2002
  • Assisted dentists by handing appropriate tools and supplies needed for procedures. I was the only dental assistant for two Dentists.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock and placing orders.

Education

Dental Assisting Certificate -

Nova Scotia Community College
Halifax, NS
06-2000

High School Diploma -

Barrington Municipal High School
Barrington Passage, NS
06-1998

Skills

  • Keyboarding and typing speed
  • Attention to detail
  • Dependable and responsible
  • Excellent communication
  • Calm under pressure

Timeline

Dental Office Manager

Winfield Dental Centre
03.2023 - Current

Certified Dental Assistant

Winfield Dental Centre
05.2010 - 03.2023

Certified Dental Assistant

Saguaro Dental Care
03.2002 - 03.2010

Certified Dental Assistant

Lakewood Family Dental
08.2000 - 03.2002

Dental Assisting Certificate -

Nova Scotia Community College

High School Diploma -

Barrington Municipal High School

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Melissa Nickerson