AMANPREET KAUR
Surrey,Canada
Summary
Highly organized Dental Office Admin with a track record of productive and efficient task completion. Experienced in patient relations, office administration, and financial management, ensuring smooth dental office operations. Skilled in communication, problem-solving, and adaptability for effective team leadership and exceptional patient service.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Brickyard Station Dental
Surrey, British Columbia
06.2021 - Current
- Ensured accurate data entry of patient information into the office management system.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Assisted in training new employees on office policies and procedures related to dental services.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed promotional programs to attract new patients.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
Receptionist
York Dental Clinic
Surrey, British Columbia
01.2017 - 06.2021
- Scheduled appointments, claim insurance, check insurance coverage details online or by phone, generate invoices, maintain patient's ledger followed by covid protocols
- By using clear dent, I manage patient records, insurance details, daily flow and so on.
Customer Service
Tim Hortons
Delta, BC
01.2015 - 05.2016
- Cashier, Bookkeeping, Prepare employees payroll, General Book-keeping, Prepare monthly Accounts receivable & Payables, Bill Payment, Bank Reconciliation
Papa Fashions Ltd
Surrey, BC
01.2012 - 01.2015
- General Bookkeeping, Handle daily cash Receivable, Make Cheques for monthly bills, Open/Close the shift, Make deposits to the bank daily, Provide customer service
Education
Medical Office Assistant Diploma -
VANCOUVER CAREER COLLEGE
Surrey, BC01.2017
Diploma of Computer Science -
THE UNIVERSITY OF BRITISH COLUMBIA
Canada, BC01.2011
Grade 12 -
SGAD PUBLIC SCHOOL
Surrey, BC01.2009
Bachelor of Arts -
H.M.V COLLEGE
India, Punjab01.2008
Skills
- 50 wpm typing score
- Professional phone etiquette
- Able to work in fast-paced atmosphere
- Tracker, MS office, Clear dent, Dentrix and Rexall Max software knowledge
- Payment plans
- Employee Training
- Clinical and Administrative organizational skill
- Effective verbal and written communication skills
- Ability to work under pressure
- Multilingualism and team-oriented
- Adaptive, Multitasking, Prioritizing and Problem solver
- Financial skills with claiming insurance and billing procedures
- Dental procedures and office management
- Dental Terminology awareness
- Patient Scheduling
Timeline
Dental Office Manager
Brickyard Station Dental
06.2021 - Current
Receptionist
York Dental Clinic
01.2017 - 06.2021
Customer Service
Tim Hortons
01.2015 - 05.2016
Papa Fashions Ltd
01.2012 - 01.2015
Medical Office Assistant Diploma -
VANCOUVER CAREER COLLEGE
Diploma of Computer Science -
THE UNIVERSITY OF BRITISH COLUMBIA
Grade 12 -
SGAD PUBLIC SCHOOL
Bachelor of Arts -
H.M.V COLLEGE
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