Melissa Needham
Pakenham,ON
Summary
Dynamic Front-end Manager and Bookkeeper at Mark's No Frills, skilled in enhancing customer satisfaction and optimizing staff productivity. Proven track record in financial management and training, successfully reducing wait times and improving team performance. Adept at cash flow management and fostering a collaborative work environment.
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.
Overview
22
22
years of professional experience
Work History
Front-end Manager/ Bookkeeper
Mark's No Frills
Arnprior, ON
07.2004 - Current
- Oversaw daily front-end operations, ensuring efficient checkout processes.
- Trained and mentored staff on customer service best practices and store policies.
- Implemented strategies to enhance customer satisfaction and reduce wait times.
- Collaborated with management to develop promotional displays and product placements.
- Analyzed sales data to identify trends and improve front-end productivity.
- Managed scheduling for front-end staff, aligning resources with peak shopping hours.
- Streamlined front-end procedures, resulting in improved team performance and efficiency.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Coached employees through day-to-day work and complex problems.
- Maintained and processed invoices, deposits, and money logs.
- Trained junior staff on bookkeeping best practices and system usage.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Contributed to successful financial planning, provided detailed reports and analysis to management.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
High School Diploma -
Arnprior High School
Arnprior, ONSkills
- Customer service
- Listening skills
- Training and mentoring
- Staff management
- Schedule management
- Cash flow management
- Administrative support
- Team building
- Financial management
- Price verification
- Shrinkage control
Timeline
Front-end Manager/ Bookkeeper
Mark's No Frills
07.2004 - Current
High School Diploma -
Arnprior High School