Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Fateh Singh

Calgary,AB

Summary

Polite and positive front office ambassador with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Manager/Bookkeeper

No Frills
05.2024 - Current
  • Managing all direct reports and made sure there is no errors
  • Overseeing the efficient running of the cash office (i.e Pick ups, deposits, cash losses etc)
  • Managed a team of 6-8 staff members directly and around 25+ employees indirectly
  • Ensure price integrity by assisting in time file data management, price changes and scan log procedures
  • Performing store administration functions (i.e Weekly accounting, invoice payment & reconciliation, bank statements and GL inquires)
  • Processing payroll to ensure employees are paid accurately and on-time
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Collaborated with other department managers to multitask and develop cross-functional initiatives, fostering a cohesive store environment.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Used industry expertise, customer service skills and analytical nature to resolve conflicts and customer concerns and promote loyalty.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Answered the incoming calls and E-mails in a busy retail setting.
  • Learned and trained employees on new technologies to help better growth of business
  • Self-motivated, with a strong sense of personal responsibility.

Front End Supervisor

No Frills
01.2021 - 05.2024
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Addressed and resolved customer complaints, restoring customer confidence and loyalty.
  • Fostered strong communication between front-end team and other departments, improving overall store operations.

Delivery Driver/Dispatcher

Deliver Fast Logistics
03.2022 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.

Transit Operator

City of Calgary
08.2023 - 09.2023
  • Drive buses to transport passengers along established routes to local destinations
  • Drive buses equipped for wheelchair accessibility, and aid passengers in boarding
  • Provide passengers with information on fares, schedules and stops
  • Collect fares, issue and validate transfers, check bus passes and record transactions
  • Conduct pre-trip and post-trip inspections of vehicle
  • Communicate with passengers, dispatchers or other drivers using two-way radio systems
  • Report delays, mechanical problems and accidents
  • May provide information on points of interest during sightseeing tours.
  • Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
  • Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.

Hiring and Safety Administrator

New Way Trucking Ltd.
09.2021 - 02.2022
  • Answer and direct incoming calls and communications
  • Preparing and processing new hire paperwork and input digital data accordingly
  • Working with management to coordinate recruiting
  • Assisting the HR Team in recruitment activities - job ads, selection, interviews, preparation of hiring paperwork, letters and reports
  • Administration and coordination of new hires, transfers, promotions, exit interviews, benefits, departures and performance management
  • Assisting in the coordination of training and tracking training certificates
  • Entering new hires, departures, transfers, status changes, salary adjustments
  • Assisting with the filing and ongoing maintenance of employee files.
  • Served as a liaison between the company and regulatory agencies, ensuring clear communication regarding safety requirements and expectations.
  • Maintained an up-to-date knowledge of industry best practices, sharing insights with colleagues and incorporating new strategies into existing safety programs.

Retail Cashier

No Frills
10.2019 - 12.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Assisted customers by answering questions and fulfilling requests.

Education

Business Administration, Management

Southern Alberta Institute of Technology (SAIT)
Calgary, AB
04.2021

Skills

  • Communication Skills
  • Technology Skills
  • Problem Solving
  • Leadership
  • Conflict Resolution
  • Customer Service
  • Time Management
  • Multi tasking
  • Performance Improvements
  • Stress tolerance
  • Attention to detail
  • Listening Skills

Certification

  • Leading through Relationships - LinkedIn
  • Small Business Marketing - LinkedIn
  • Leading with Emotional Intelligence - LinkedIn
  • Leading Change - LinkedIn

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Front End Manager/Bookkeeper

No Frills
05.2024 - Current

Transit Operator

City of Calgary
08.2023 - 09.2023

Delivery Driver/Dispatcher

Deliver Fast Logistics
03.2022 - 12.2023

Hiring and Safety Administrator

New Way Trucking Ltd.
09.2021 - 02.2022

Front End Supervisor

No Frills
01.2021 - 05.2024

Retail Cashier

No Frills
10.2019 - 12.2020

Business Administration, Management

Southern Alberta Institute of Technology (SAIT)

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Fateh Singh