Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

MELISSA MARY NORTEYE

Thornhill,Canada

Summary

Project Coordinator with extensive experience in managing complex projects across diverse industries. Demonstrated leadership in coordinating cross-functional teams and communicating project objectives for effective execution. Recognized for problem-solving skills and strategic planning that enhance project outcomes. Proven track record of improving workflow processes and consistently meeting deadlines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Coordinator / Business Analyst

Heal Faster
Toronto, Canada
08.2023 - Current
  • Coordinate and track daily delivery tasks across ongoing digital projects, ensuring timely execution and accountability.
  • Prepare, organize, and maintain project documentation including trackers, SOPs, reports, and change logs.
  • Facilitated team meetings, documented decisions and action items, and followed through on completion.
  • Liaised between stakeholders and technical staff to define requirements and manage expectations.
  • Assisted in cost/time estimate preparation and supported issue resolution across vendor interactions.
  • Delivered documentation process improvements that increased accuracy and cut manual effort by 20%.
  • Assisted in preparing cost estimates and reconciling vendor invoices to ensure budget alignment and support financial tracking.
  • Tracked actual costs against planned budgets and flagged anomalies for leadership review, contributing to more accurate forecasting.
  • Prepared and distributed weekly status updates and summary reports for project leads and department managers to support informed decision-making.

Financial Services Representative

Gatestone & Co. Inc.
Toronto, Canada
02.2024 - 04.2024
  • Company Overview: BMO Project
  • Analyzed customer financial data and developed tailored negotiation strategies, contributing to a 10% reduction in delinquency rates.
  • Maintained accurate case records and action plans using SharePoint and Microsoft 365, improving data integrity and transparency.
  • Built rapport through empathetic, solution-focused communication, supporting both regulatory compliance and customer satisfaction.
  • Helped clients navigate complex financial challenges by recommending strategic financial planning solutions.
  • Stayed up to date on financial regulations and best practices to ensure informed guidance and support.
  • BMO Project

Project Coordinator / Business Analyst

Flat-C Marine
Accra, Ghana
03.2020 - 08.2023
  • Supported operational and system projects by maintaining schedules, milestones, and centralized documentation.
  • Collaborated with PM to document requirements, update logs, and ensure cross-team coordination.
  • Managed vendor communication, timelines, and deliverables to align with implementation goals.
  • Created post-project reports, tracked scope changes, and assisted in project review documentation.
  • Proposed enhancements to project folder structure and reporting tools to streamline information access.
  • Monitored project budgets and supported the reconciliation of vendor quotes and purchase orders, ensuring cost visibility and approvals.
  • Helped maintain records of financial transactions, change orders, and expense reports to assist in end-of-project reviews.

Project Support Coordinator – Construction & Operations

Alisa Hotel
Accra, Ghana
10.2017 - 02.2020
  • Supported hotel expansion project by coordinating with construction teams, vendors, and internal departments.
  • Managed vendor schedules, site visits, and contracts to support real estate and FF&E initiatives.
  • Maintained contract documentation, tracked invoices, and supported budget reporting.
  • Coordinated logistics for walkthroughs and internal planning meetings.
  • Helped produce project reports and documentation to capture implementation outcomes.

Education

Bachelor of Arts - Political Science

University of Ghana
01-2018

Skills

  • Project coordination and delivery support
  • Schedule and timeline management
  • Documentation and change control
  • Vendor and stakeholder coordination
  • Meeting facilitation and task tracking
  • Requirements gathering and reporting
  • Process documentation and workflow mapping
  • Microsoft Office Suite proficiency
  • Visio and Balsamiq expertise
  • JIRA experience
  • SharePoint knowledge
  • Google Workspace proficiency
  • Stakeholder communication skills

Certification

  • IIBA Advanced Business Analysis Certificate

Credential ID: 268351-007

  • Certified Scrum Master®

Credential ID: 001743428

  • PMI® Certificate of Achievement

References

References available upon request.

Timeline

Financial Services Representative

Gatestone & Co. Inc.
02.2024 - 04.2024

Project Coordinator / Business Analyst

Heal Faster
08.2023 - Current

Project Coordinator / Business Analyst

Flat-C Marine
03.2020 - 08.2023

Project Support Coordinator – Construction & Operations

Alisa Hotel
10.2017 - 02.2020

Bachelor of Arts - Political Science

University of Ghana

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MELISSA MARY NORTEYE