MELISSA-MARY NORTEYE
Thornhill,ON
Summary
Business Analyst with 4+ years' experience gathering and analyzing business requirements, optimizing processes, and delivering solutions in both Agile and Waterfall environments. Certified Scrum Master with a strong background in requirements gathering, stakeholder engagement, documentation, and end-to-end project support. Passionate about translating business needs into actionable solutions that drive operational efficiency, customer satisfaction, and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst
Heal Faster Canada
04.2024 - Current
- Collaborated with the web development team and Product Owner to gather business needs, write user stories, and define acceptance criteria through JIRA platform, resulting in several enhancements to our internal CRM application.
- Created detailed process flows, SOPs, and Wireframes using Microsoft Visio and Balsamiq to visualize new customer service initiatives.
- Actively participated in Agile ceremonies including daily standups, sprint planning, sprint reviews, and retrospectives to support continuous improvement.
- Supported User Acceptance Testing (UAT) execution by drafting test cases, identifying defects early, and collaborating with quality assurance and developers to ensure high-quality feature releases.
- Managed the product backlog together with the Product Owner, helping to prioritize features and improvements based on stakeholder feedback and business value.
- Strengthened cross-functional communication between technical and non-technical stakeholders to accelerate incremental product delivery.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Financial Services Representative
Gatestone & Co. Inc. (BMO Bank)
02.2024 - 04.2024
- Analyzed customer financial data to develop tailored negotiation strategies, achieving a 10% reduction in delinquency rates.
- Documented case updates and action plans using SharePoint and Microsoft 365, streamlining data accuracy and process transparency.
- Cultivated strong client relationships through empathetic communication, maintaining regulatory compliance and improving customer satisfaction.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
Junior Business Analyst
FLAT-C MARINE
03.2020 - 08.2023
- Elicited and gathered requirements through stakeholder interviews and workshops, gathering insights to build Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) for our Commercial off the Shelf (COTS) logistics management application.
- Translated business needs by transforming them into process improvements, resulting in a 15% increase in operational efficiency.
- Partnered with Quality Assurance teams to develop test cases and manage User Acceptance Testing (UAT) phases, identifying defects early and improving solution quality.
- Engaged stakeholders throughout the Software Development Life Cycle (SDLC) to manage scope, create change request forms, and ensure solutions aligned with business objectives.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Collaborated with cross-functional teams to optimize workflows and drive process improvements.
Executive Assistant to the CEO
Alisa Hotels
10.2016 - 01.2020
- Worked closely with project managers during the hotel expansion project to streamline procurement and logistics workflows, leveraging process documentation and tracking tools.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Created detailed reports and executive briefs that supported data-driven decision-making at the leadership level.
- Facilitated stakeholder communications and documented meeting outcomes that guided operational alignment.
- Maintained detailed administrative records, developed internal reports, and provided project coordination support to senior leaders.
Education
Certified Scrum Master (CSM) -
Scrum Alliance
01.2025
PMP Exam Prep Course -
Name of School
01.2022
Business Analyst Training -
Name of School
01.2020
MA Marketing Strategy -
University of Ghana Business School
01.2018
BA - Political Science with French
University of Ghana
01.2014
Skills
- Business Requirements Gathering & Documentation
- Functional & Non-Functional Documentation
- Stakeholder Engagement
- Agile (Scrum) and Waterfall Project Methodologies
- Cross Functional Collaboration
- UAT Coordination & Defect Management
- Process Mapping & Wireframing
- Critical Thinking & Multi-Tasking
- Jira
- Balsamiq
- Microsoft 365
- Visio
- Strategic Problem Solving
- Effective Communication & Team Collaboration
- Presentation and Facilitation Skills
- Team collaboration
- Microsoft Office Suite
- Test case scenarios
- CRM systems
- Attention to detail
- Multitasking and organization
Languages
English
Native or Bilingual
French
Elementary
Certification
- Certified Scrum Master Training - March 2025
Timeline
Business Analyst
Heal Faster Canada
04.2024 - Current
Financial Services Representative
Gatestone & Co. Inc. (BMO Bank)
02.2024 - 04.2024
Junior Business Analyst
FLAT-C MARINE
03.2020 - 08.2023
Executive Assistant to the CEO
Alisa Hotels
10.2016 - 01.2020
PMP Exam Prep Course -
Name of School
Business Analyst Training -
Name of School
MA Marketing Strategy -
University of Ghana Business School
BA - Political Science with French
University of Ghana
Certified Scrum Master (CSM) -
Scrum Alliance
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