Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa MacInnis

Main-a-Dieu,NS

Summary

Driven Regulated Pharmacy Technician, with over 20 years experience, with proven expertise at Lawtons/Sobeys Drugs. Achieved a significant reduction in medication errors through meticulous prescription reviews and effective communication with healthcare providers. Committed to patient confidentiality and delivering exceptional service in a fast-paced environment. I have a proven track record and success in building strong relationships with patients and health care workers.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I was the recipient of the Sobeys Value Champion for community engagement in 2020.

Overview

21
21
years of professional experience

Work History

Regulated Pharmacy Technician

Lawtons Drugs
03.2004 - Current
  • Managed drug inventory levels to minimize waste, utilizing a first-in-first-out system for proper stock rotation.
  • Trained new pharmacy technicians, fostering teamwork and adherence to industry best practices.
  • Assessed prescriptions for accuracy before dispensing them to patients; this led to a decrease in medication errors.
  • Reduced medication errors by conducting thorough prescription reviews and identifying potential interactions or contraindications.
  • Maintained accurate patient records and ensured data privacy compliance through diligent documentation practices.
  • Facilitated effective communication between patients, caregivers, and healthcare providers to ensure optimal medication therapy outcomes.
  • Maintained a clean, organized pharmacy environment, ensuring compliance with health and safety standards for staff and customers alike.
  • Contributed to revenue growth through proactive promotion of store services such as immunizations, medication synchronization programs, and home delivery options.
  • Collaborated with healthcare professionals to optimize patient care plans and medication therapies.
  • Conducted periodic audits of controlled substances inventory, safeguarding against diversion or misuse within the pharmacy setting.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.

Education

Diploma (with Highest Distinction) - Pharmacy Assistant

CBBC
Sydney, NS
04-2004

High School Diploma -

Grace Bay High School
Glace Bay, NS
06-2000

Skills

  • Medication reconciliation
  • Professional ethics
  • Medication dispensing
  • Pharmaceutical calculations
  • Prescription interpretation
  • Detail orientation
  • Problem-solving skills
  • Patient confidentiality
  • Prescription filling
  • Interpreting and processing medication orders
  • Drug inventory control
  • Verifying orders
  • Workflow optimization

Accomplishments

    I Was the recipient of the Sobeys Value champion, Community Engagement, for 2020.

Timeline

Regulated Pharmacy Technician

Lawtons Drugs
03.2004 - Current

Diploma (with Highest Distinction) - Pharmacy Assistant

CBBC

High School Diploma -

Grace Bay High School

Similar Profiles

CREATE PROFILE
Melissa MacInnis