Eden Small
Calgary,AB
Summary
Distinguished Regulated Pharmacy Technician with a proven track record at Alberta Health Services, showcasing expertise in medication reconciliation and a strong commitment to professional ethics. Excelled in enhancing patient care through meticulous prescription reviews and leveraging advanced technology, achieving significant reductions in medication errors. Demonstrated exceptional team collaboration and communication skills, contributing to improved customer satisfaction and healthcare outcomes.
Overview
20
20
years of professional experience
Work History
Regulated Pharmacy Technician
Alberta Health Services
11.2005 - Current
- Supported community health initiatives by participating in local wellness events and educational programs on medication safety topics.
- Maintained a clean, organized pharmacy environment, ensuring compliance with health and safety standards for staff and customers alike.
- Reduced medication errors by conducting thorough prescription reviews and identifying potential interactions or contraindications.
- Utilized advanced technology tools to improve accuracy in prescription processing, including barcode scanning systems and robotics automation equipment.
- Facilitated effective communication between patients, caregivers, and healthcare providers to ensure optimal medication therapy outcomes.
- Ensured regulatory compliance with state and federal laws governing the practice of pharmacy, maintaining up-to-date knowledge of industry standards.
- Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting.
- Collaborated with healthcare professionals to optimize patient care plans and medication therapies.
- Assisted pharmacists in compounding custom medications, ensuring proper formulation and dosage for individual patients.
- Trained new pharmacy technicians, fostering teamwork and adherence to industry best practices.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Customer Service Agent
Westjet Airlines
06.2012 - 11.2012
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
Cocktail Server
Melrose Cafe and Bar
10.2004 - 05.2011
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed inventory of bar supplies and liquors to prevent stockouts, ensuring seamless operation during peak hours.
Education
No Degree - General Studies
College of New Caledonia
Prince George, BCUniversity of Northern British Columbia
Prince George, BCRegulated Pharmacy Technician - Pharmacy
Thompson Career College
Kamloops, BC08-2004
Skills
- Medication Reconciliation
- Professional ethics
- Medication Dispensing
- Pharmacology knowledge
- Pharmaceutical Calculations
- Compounding Techniques
- Team Collaboration
- Interpreting and Processing Medication Orders
- Manual and automated medication dispensing
- Intravenous admixture preparation
Languages
English
Native or Bilingual
Timeline
Customer Service Agent
Westjet Airlines
06.2012 - 11.2012
Regulated Pharmacy Technician
Alberta Health Services
11.2005 - Current
Cocktail Server
Melrose Cafe and Bar
10.2004 - 05.2011
No Degree - General Studies
College of New Caledonia
University of Northern British Columbia
Regulated Pharmacy Technician - Pharmacy
Thompson Career College
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