Courtney Britton
Calgary,AB
Summary
Driven Regulated Pharmacy Technician with a track record of enhancing workflow efficiency and patient care at Alberta Health Services. Expert in aseptic techniques and inventory management, coupled with exceptional problem-solving and team collaboration skills. Demonstrated ability to train peers and maintain high standards in fast-paced environments, ensuring accuracy and compliance.
Overview
15
15
years of professional experience
Work History
Regulated Pharmacy Technician
Alberta Health Services
07.2014 - Current
- Count, measure and compound medications following NAPRA procedures including intravenous preparations, chemotherapy, and non-sterile to sterile high risk compounds.
- Receive and triage medication orders through EPIC. Prepare and distribute pharmaceutical products properly and accurately and deliver them in a timely manner to patient unit.
- Implement quality improvement measures and procedures for enhanced workflow efficiency within the pharmacy department by training colleagues including but not limited to previous MAID procedures and logs, narcotic vault training procedure, CIVA certifying documents.
- Inventory Management - Manage drug inventory levels to minimize waste, utilizing a first-in-first-out system for proper stock rotation and updating inventory in real time to avoid discrepancies.
- Conduct weekly audits of controlled substances inventory, safeguarding against diversion or misuse within the pharmacy setting.
- Maintain a clean, organized pharmacy environment, ensuring compliance with health and safety standards for staff.
- Currently up-to-date with all EPIC computer programs and processes to improve accuracy in prescription processing, including barcode scanning systems.
- Train new pharmacy technicians and students, fostering teamwork and adherence to industry best practices.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
Regulated Pharmacy Technician
London Drugs
09.2009 - 07.2014
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products; set up and modified patient profiles to include current medications, insurance details, entered and processed patients' prescriptions into internal system; collected information about prescriptions and medical conditions or arranged consultations with pharmacists.
- Improved customer satisfaction by providing timely and courteous service in a busy retail pharmacy setting; answered incoming phone calls and faxes and addressed questions from customers and healthcare providers.
- Maintained accurate patient records and ensured data privacy compliance through diligent documentation practices.
- Assisted pharmacists in compounding custom medications, ensuring proper formulation and dosage for individual patients.
- Managed drug inventory levels to minimize waste, utilizing a first-in-first-out system for proper stock rotation.
- Maintained a clean, organized pharmacy environment, ensuring compliance with health and safety standards for staff and customers alike.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy including blister packs; counted and labeled prescriptions with correct item and quantity
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records; ordered medication daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Pharmacy Technician
Bow Valley College
Calgary, AB09-2012
Pharmacy Technician Certificate Program
Okanagan College
Kelowna, BC06-2009
Skills
- Detail oriented - pays attention to detail
- Reliable, trustworthy, and punctual
- Problem-solving skills - creative and has the ability to work with others in a fast-paced environment, quickly and accurately under pressure
- Exceptional communication skills, both verbal and written, as well as great organizational skills
- Team collaboration - personable and works well as a team member adapting easily to new situations
- Intravenous admixture preparation - uses aseptic techniques to prepare and distribute non-sterile, sterile, and hazardous/chemotherapy compounded products
Languages
English
Timeline
Regulated Pharmacy Technician
Alberta Health Services
07.2014 - Current
Regulated Pharmacy Technician
London Drugs
09.2009 - 07.2014
Pharmacy Technician
Bow Valley College
Pharmacy Technician Certificate Program
Okanagan College
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