Melissa Del Rio
Vancouver,BC
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
17
17
years of professional experience
Work History
Sales Representative
Telus
Vancouver, Canada
07.2016 - Current
- Celebration of Stars Winner 2023 (Top 10 team members in Canada)
- RPM race winner every quarter in 2023 (Top 16 team members in Canada)
- EPP Prime for Western Canada; involves partnering with key sponsors, organizing events to drive sales, providing training, targets, and coaching for store and area level. Successfully achieving 140% to target for last 48 months.
- Organizing sales events with assigned budgets by canvasing flyers to local business and EPP partners ( Hyatt, Marriot, VCC, UCW ) with 40% conversion.
- Network with clients across Canada to provide recommendations and solutions for all mobile and home needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients via IB/OB platforms.
- Dynamically worked with management to design a new sales funnel, which was opening the first remote location for TELUS at Service Canada.
Sales Consultant
Bell Canada
London, Canada
05.2014 - 05.2016
- Accountable for meeting weekly and monthly targets for each category of sales.
- Provided training to new staff members, as well as participated in developing online training materials.
- Completed weekly and monthly written status reports highlighting accomplishments and future goals of improvement.
- Developed and maintained strong working relationships with repeating customers, following up for renewals and creating opportunity for potential business.
Sales Associate
Skirt Clothing
London, Canada
04.2013 - 04.2014
- Assisted in the ordering and purchasing of product, as well as store merchandizing.
- Completed weekly inventory records and reported overall sales trends and store traffic.
- Worked with customers on both appointment and walk-in basis as a style coordinator.
- Developed and implemented social media marketing platforms, including Facebook and Instagram.
Sales Associate
Marks Work Wearhouse
Midland, Canada
05.2008 - 01.2013
- Managed store inventory and incoming product shipments.
- Provided customer service support, assisted in merchandising and showcasing displays throughout the store.
- Educated and communicated information regarding the Jumpstart Foundation.
- Completed safety and necessary product training.
Education
BA - Urban Development, Environment and Public Health
University of Western Ontario
London05.2016
Skills
- Decision making
- Critical Thinking Expertise
- Problem Solving
- Training Facilitator
- Conflict Resolution
- Interpersonal Communication
Certificate and Training
- Apple Master Training/Facilitation, 09/01/17 to Current
- Small Business Certification, Bell Workshop, 07/01/15
- Home Service Certification, Bell Workshop, 06/01/15
Timeline
Sales Representative
Telus
07.2016 - Current
Sales Consultant
Bell Canada
05.2014 - 05.2016
Sales Associate
Skirt Clothing
04.2013 - 04.2014
Sales Associate
Marks Work Wearhouse
05.2008 - 01.2013
BA - Urban Development, Environment and Public Health
University of Western Ontario