Melissa Alcinay
Maple Ridge,BC
Summary
Project management professional with track record of delivering successful projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
21
21
years of professional experience
Work History
Project Manager, Microsoft GPS
GP Strategies Canada
10.2021 - Current
- Successfully managed the delivery of virtual technical training for Microsoft partners globally by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored progress against established goals, adjusting quarterly schedules and resources as needed to keep projects on track.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Learning Coordinator, HSBC Bank Canada
GP Strategies Canada
10.2020 - 10.2021
- Organized over 150 virtual workshops and seminars led by industry experts to keep employees up-to-date with relevant trends and skills advancements.
- Worked closely with instructors to prepare online materials, content, and tools used in online training sessions.
- Responsible for event registration and updating employee records to comply with bank policies.
- Produce weekly status reports for various lines of business using Microsoft Excel
- Support Regional Learning Managers by providing detailed assignment and curriculum status updates.
- Responsible for coordinating the Discovery Global Induction workshops for new hires resulting in reducing the amount of overdue employees.
Logistics Project Manager, Microsoft GPS
GP Strategies Canada
10.2019 - 10.2020
- Maintained accurate documentation of all project-related activities, ensuring compliance with Microsoft standards and regulations.
- Coordinated with stakeholders to align project objectives and deliverables with overall business strategy.
- Contributed to project transitions from in-person learning to virtual training in 2020.
- Ensured timely resolution of issues by proactively identifying potential roadblocks and addressing them before escalations were required.
Learning Coordinator, HSBC Bank Canada
GP Strategies Canada
01.2015 - 10.2019
- Manage cases in HRDirect to ensure service level agreements are met.
- Coordinate all aspects of training workshops including site planning, catering, printing and registration management.
- Produce weekly status reports for various lines of business using Microsoft Excel.
- Support Regional Learning Managers by providing detailed assignment and curriculum status updates.
- Reconcile invoices in GP Strategies Canada online banking tool.
- Approver of training room requests submitted to the Lotus Notes room reservation tool.
- Host external instructors when visiting the HSBC Broadway Green facility, ensure security protocol is met while the instructor is onsite.
- Responsible for coordinating the Discovery Global Induction workshops for new hires resulting in reducing the amount of overdue employees.
Logistics Project Manager
Asentus Consulting Group Ltd.
07.2011 - 07.2012
- Coordinated the setup of events to deliver in-person and virtual platform training.
- Provided event reporting to stakeholders for event satisfaction based on attendee feedback.
- Assisted with project billing, including quoting, billing, and ecommerce reconciliation.
- Set up virtual events using the Live Meeting platform.
- Negotiated contracts to secure hotels, training facilities, and event catering.
- Managed shipping services of event materials.
Microsoft US Partner Readiness Support
Asentus Consulting Group Ltd.
11.2009 - 07.2011
- Researched and provided resolutions to partner support request emails from the partner support email box.
- Provided reports based on all emails inbound and outgoing for analytics.
- Aided partners in gaining access to the Microsoft Partner Network (MPN) and Partner Learning Center (PLC).
- Maintained and archived expired courses within the PLC and Live Meeting Server, where course recordings are housed.
Logistics Project Lead for Microsoft Canada
Asentus Consulting Group Ltd.
11.2006 - 07.2010
- Planned and managed the delivery of hands-on labs in 2009 and 2010.
- Managed a budget of $600,000 and a team of eighteen event coordinators and project managers to support this event.
- Organized hands-on training to clients related to new release products.
- Deployed hardware, lab images, and Microsoft Certified Trainer (MCT) resources.
- Collaborated with the development team to design website user interfaces.
- Delegated and supervised assignments to junior team members.
- Responsible for development, monitoring, and delivery of all association programs and events.
- Ensured maximum registration and attendance for programs and events.
- Developed annual plans and plans for recurring programs and events.
- Liaised with guest speakers to ensure development and delivery of appropriate content and materials.
- Supplied and maintained budget information including quoting, billing, and ecommerce reconciliation.
Junior Logistics Project Coordinator
Asentus Consulting Group Ltd.
09.2003 - 07.2006
- Oversight of high-volume customer support requests and data entry.
- Produced training events and advertising campaigns including logistics coordination, event planning, and hotel and travel arrangements for staff.
- Negotiated contracts with vendors and transportation providers, securing favorable terms and cost savings for the company.
- Coordinated event registration through the Microsoft Partner Network site (MPN).
Education
Graduation Diploma -
Gladstone Secondary High School
Vancouver, BC06.1986
Skills
Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft OneNote
- Microsoft Teams
- Project Management
- Project Planning
References
Available upon request
Timeline
Project Manager, Microsoft GPS
GP Strategies Canada
10.2021 - Current
Learning Coordinator, HSBC Bank Canada
GP Strategies Canada
10.2020 - 10.2021
Logistics Project Manager, Microsoft GPS
GP Strategies Canada
10.2019 - 10.2020
Learning Coordinator, HSBC Bank Canada
GP Strategies Canada
01.2015 - 10.2019
Logistics Project Manager
Asentus Consulting Group Ltd.
07.2011 - 07.2012
Microsoft US Partner Readiness Support
Asentus Consulting Group Ltd.
11.2009 - 07.2011
Logistics Project Lead for Microsoft Canada
Asentus Consulting Group Ltd.
11.2006 - 07.2010
Junior Logistics Project Coordinator
Asentus Consulting Group Ltd.
09.2003 - 07.2006
Graduation Diploma -
Gladstone Secondary High School
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