Abiodun Adeite
Oshawa,ON
Summary
Proficient Branch Sales Manager with five years of experience building and leading high-performance teams. Known for consistently exceeding sales goals to drive increases in revenue. Seeking to leverage to maximize revenue in an opportunity with a growing organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asst. Branch Services Manager
Access Bank PLC
IJEBU ODE, OGUN STATE
10.2017 - 05.2023
- BUSINESS COMPETENCES
- Business Vision Understanding Customer needs
- Managing Resources Scaling Business
- Growing Business Value & Ethics
- Team Work Communication DC
- Improving Core Business competencies'
- ACHIEVEMENTS
- BEST STAFFOF THE MONTH MAY 2022 IN ACCESS BANK
- 8 YEARS OF SERVICES AWARD IN ACCESS BANK
- English
- Provided bank leadership in absence of branch manager.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Customer Service Representative
Diamond bank plc
Lagos, Lagos, Nigeria
03.2013 - 10.2017
- Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives
- Responsible for the day-to-day operations of a financial institution's branch office
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Explaining things to and assisting patrons as needed, monitoring sales, helping in the training of employees
Transaction Processing Associate
Diamond Bank PLC
Lagos, Lagos State
01.2013 - 03.2013
- Register of all cash transactions in their respective registers and balance registers daily
- Check customer's balance and verify customer's signatures
- Ensure cash analyses are done on all cash transactions
- Posting all customers' transactions
- Received, processed and organized transactional documents and transmitted to clients.
- Received requests and documents related to processing financial transactions.
- Handled and verified data received by automatic data extraction tools.
Office Clerk
PHCN Company
Ibadan , Oyo State,Nigeria
01.2008 - 07.2009
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Coordinated company records and resources to assist team members with special projects.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Education
Business Administration
07.2007
Secondary School Leaving Certificate - WAEC
09.2003
Skills
- Microsoft word Microsoft Excel
- Communication skills Problem solving
- Critical thinking Leadership
- Product Identification
- Payment Processing
- Staff Training
- Banking
- Customer Service
- Upselling and Cross-Selling
- Microsoft PowerPoint
- 10-Key
- Call Triaging
- Office Equipment Proficiency
- Conflict Resolution
- CRM Software
- Data Collection
- Administrative Support
- Project Management Abilities
Affiliations
- Member, Small Business Association (2008 - present)
- Customer Service Institute of America
- Sales and Marketing Professional Association
Accomplishments
- Received an internal audit score of 21
- Won 3 award for best staff of the month.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interests
Learning, Reading ,Travelling and sports
Certification
- Customer Service Representative Certificate
- Fundamental of Digital Marketing Training - 2020
Timeline
Asst. Branch Services Manager - Access Bank PLC
10.2017 - 05.2023
Customer Service Representative - Diamond bank plc
03.2013 - 10.2017
Transaction Processing Associate - Diamond Bank PLC
01.2013 - 03.2013
Office Clerk - PHCN Company
01.2008 - 07.2009
Moshood Abiola Polytechnic - , Business Administration
IJEBU ODE GRAMMAR SCHOOL, Ijebu Ode - Secondary School Leaving Certificate, WAEC
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