Abiodun Adeite
Customer Service Associate
Hamilton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Asst. Branch Services Manager
Access Bank PLC
10.2017 - 05.2023
- BUSINESS COMPETENCES
- Business Vision Understanding Customer needs
- Managing Resources Scaling Business
- Growing Business Value & Ethics
- Team Work Communication DC
- Improving Core Business competencies'
- ACHIEVEMENTS
- BEST STAFFOF THE MONTH MAY 2022 IN ACCESS BANK
- 8 YEARS OF SERVICES AWARD IN ACCESS BANK
- English
- Provided bank leadership in absence of branch manager.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
Customer Service Representative
Diamond bank plc
03.2015 - 10.2017
- Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives
- Responsible for the day-to-day operations of a financial institution's branch office
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
- Explaining things to and assisting patrons as needed, monitoring sales, helping in the training of employees
Transaction Processing Associate
Diamond Bank PLC
03.2013 - 03.2015
- Register of all cash transactions in their respective registers and balance registers daily
- Check customer's balance and verify customer's signatures
- Ensure cash analyses are done on all cash transactions
- Posting all customers' transactions
- Received, processed and organized transactional documents and transmitted to clients.
- Received requests and documents related to processing financial transactions.
- Handled and verified data received by automatic data extraction tools.
- Provided support during peak periods or staff shortages to ensure that all transactions were processed accurately and in a timely manner without compromising customer service levels.
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
- Initiated online transaction processing to eliminate lengthy processing time.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Education
GED -
Mohawk College of Applied Arts And Technology
Hamilton, ON01.2024
GED -
Moshood Abiola Polytechnic
Abeokuta, Ogun State07.2007
Secondary School Leaving Certificate - WAEC
IJEBU ODE GRAMMAR SCHOOL, Ijebu Ode
Ijebu Ode, Ogun State09.2003
Skills
- Microsoft word Microsoft Excel
- Communication skills Problem solving
- Critical thinking Leadership
- Product Identification
- Payment Processing
- Staff Training
- Banking
- Customer Service
- Upselling and Cross-Selling
- Microsoft PowerPoint
- 10-Key
- Call Triaging
- Office Equipment Proficiency
- Conflict Resolution
- CRM Software
- Data Collection
- Administrative Support
- Project Management Abilities
- Cash Handling
- Teller Auditing
Affiliations
- Professional Diploma in Digital Marketing
- Sales and Marketing Professional Association
Accomplishments
- Received an internal audit score of 21
- Won 3 award for best staff of the month.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
- Customer Service Representative Certificate
- Fundamental of Digital Marketing Training - 2020
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTimeline
Asst. Branch Services Manager
Access Bank PLC
10.2017 - 05.2023
Customer Service Representative
Diamond bank plc
03.2015 - 10.2017
Transaction Processing Associate
Diamond Bank PLC
03.2013 - 03.2015
GED -
Mohawk College of Applied Arts And Technology
GED -
Moshood Abiola Polytechnic
Secondary School Leaving Certificate - WAEC
IJEBU ODE GRAMMAR SCHOOL, Ijebu Ode
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