MELINDA ELEGADO
Scarborough,Ontario
Summary
Compassionate Personal Support Worker known for productive and efficient task completion. Possess specialized skills in patient care, medication administration, and mobility assistance. Excel in empathy, communication, and patience, ensuring optimal support and care for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Victorian Order Of Nurses
Scarborough, Ontario
01.2023 - Current
- Selecting and assembling product for store orders, accurately and efficiently
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed while ensuring adherence to safety protocols.
- Collaborated with healthcare teams to create individualized care plans for clients.
- Maintained accurate records of client health status and changes in condition.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Team Member Associate
TOYOTA BOSHUKO Canada
Elmira, Ontario
01.2021 - 03.2022
- Contribute to assembly and production process
- Follow work instruction to ensure high quality standard
- Learn multiple processes in manufacturing as part of a scheduled job rotation
- Maintain a clean workstation and contribute to a safe work environment
- Achieve goals and take pride in a job well done
- Other duties as assigned
Restaurant Supervisor
JOLLIBEE FOODS INCORPORATED
Mississauga, Ontario
09.2018 - 11.2020
- Demonstrates the desired ability in providing a high-quality service to both internal and external customers
- Supervised all hourly staff and provided work direction, performance reviews, and coaching to team
- Handled and resolved customer complaints on a timely manner
- Performed basic computer skills like SAP, POS system functions, Outlook, Word, Excel and other internal platform.
Customer Service Specialist
Teleperformance
Toronto, Ontario
05.2016 - 06.2018
- Resolved customer complaints, managing database records, drafting status reports on customer service issues
- Managed large amounts of inbound and outbound calls in a timely manner
- Identified customers’ needs, clarified information, research every issue and provides solutions and seized opportunities to upsell products
- Ensure customers received products and services requested in a timely and accurate manner
Education
HSW - PSW
St. Elizabeth School of Health
Peterborough, ON08-2022
Diploma - Medical and Health Administration
Canadian Business College
11.2017
Bachelor of Fine arts -
University of San Carlos
03.2006
Skills
- Interpersonal, Team Oriented, Customer Service, Verbal and Written Communication, Organizational and Analytical, MS Office, Outlook, SAP Proficiency
- Safety protocols
- Team collaboration
- Task prioritization
- Attention to detail
- Nutrition support
Certification
First Aid CPR and CPR / AED Level C BL
Advanced Food Safety Certificate
WHMIS and IPAC Certified
Advanced Food Safety Certificate
WHMIS and IPAC Certified
Timeline
Personal Support Worker
Victorian Order Of Nurses
01.2023 - Current
Team Member Associate
TOYOTA BOSHUKO Canada
01.2021 - 03.2022
Restaurant Supervisor
JOLLIBEE FOODS INCORPORATED
09.2018 - 11.2020
Customer Service Specialist
Teleperformance
05.2016 - 06.2018
Diploma - Medical and Health Administration
Canadian Business College
Bachelor of Fine arts -
University of San Carlos
HSW - PSW
St. Elizabeth School of Health