Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melinda Austin

Kingston,ON

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waitress/bartender

Forks & Knives Family Restaurant
08.2024 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Shift Supervisor

Gino's Pizza & Spaghetti
03.2022 - 02.2023
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Education

High School Diploma -

Sydenham High School
Sydenham, ON
01-2008

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Order taking
  • Handling complaints
  • Payment processing
  • Food running
  • Table setting
  • Upselling techniques

Languages

English
Professional Working

Certification

Smart

  • ServSafe Food Handler's Certification
  • Smart Serve Certification

Timeline

Waitress/bartender

Forks & Knives Family Restaurant
08.2024 - Current

Shift Supervisor

Gino's Pizza & Spaghetti
03.2022 - 02.2023

High School Diploma -

Sydenham High School

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Melinda Austin