Melanie Sutherland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Mortgage Agent
Mortgage Alliance
03.2021 - Current
- Increased loan application approvals by providing detailed and accurate financial assessments for clients.
- Streamlined mortgage application processes for faster turnaround times and higher customer satisfaction rates.
- Negotiated favorable mortgage terms with lenders, resulting in lower interest rates and fees for clients.
- Developed strong relationships with real estate agents, builders, and other industry professionals to grow referral network.
- Stayed up-to-date on current mortgage trends and regulations, ensuring compliant and knowledgeable service delivery.
- Assisted clients throughout the entire mortgage process, from initial consultation to closing day support.
- Prepared comprehensive loan packages for submission to lenders, ensuring completeness and accuracy of documentation.
Sales Representative
Wurth Canada
01.2014 - 03.2021
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
Security Officer
Kingston Hospitals
12.2007 - 01.2014
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Responded to all emergency codes
Education
Correctional Worker Program
Loyalist College of Applied Arts And Technology
Belleville, ON06.2001
Skills
- Data entry accuracy
- Client relationship management
- Product knowledge
- Document preparation
- Strong communication
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Adaptability
- Hard Worker
- Self-motivated
- Team Player
Languages
English
Full Professional
Affiliations
- Cooking
- Reading
- Spending time with my family
Timeline
Mortgage Agent
Mortgage Alliance
03.2021 - Current
Sales Representative
Wurth Canada
01.2014 - 03.2021
Security Officer
Kingston Hospitals
12.2007 - 01.2014
Correctional Worker Program
Loyalist College of Applied Arts And Technology
Similar Profiles
AVNEET KAUR MIDHAAVNEET KAUR MIDHA
ASSISTANT MORTGAGE AGENT at MORTGAGE ALLIANCEASSISTANT MORTGAGE AGENT at MORTGAGE ALLIANCE
Carrie MorrisCarrie Morris
Mortgage Broker/Mortgage Alliance at Mortgage AllianceMortgage Broker/Mortgage Alliance at Mortgage Alliance
Rimi ChakravartyRimi Chakravarty
Independent Mortgage Agent, Level 1 at Mortgage AllianceIndependent Mortgage Agent, Level 1 at Mortgage Alliance