Summary
Overview
Work History
Education
Skills
Certification
Timeline
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DeMarcus Henry

DeMarcus Henry

60 Bayhampton Drive, Brampton,ON

Summary

To secure a dynamic role in a forward-thinking organization where I can leverage my transferable skills, technical knowledge, and passion for cybersecurity to support innovation, protect systems, and grow within the field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mortgage Agent

Ronam Capital
Bolton, Ontario
05.2024 - Current
  • Worked directly with clients to gather and process sensitive personal and financial information (e.g., credit reports, IDs, income documents), ensuring secure handling in compliance with PIPEDA and lender requirements
  • Navigated online broker platforms (Filogix/Velocity) and secure email portals to submit mortgage applications, upload documents, and track real-time deal statuses
  • Maintained confidentiality and data integrity while collaborating with lenders, underwriters, and realtors on high-value real estate transactions
  • Utilized digital tools (CRM systems, e-signature platforms, secure cloud storage) while educating clients on document security, identity protection, and fraud prevention
  • Built and maintained detailed client records using secure systems, managing access and permissions based on organizational policies

Porter/Equipment & Supply Logistics

Compass Group Canada (William Osler)
Etobicoke, Ontario
01.2021 - Current
  • Transport patients, lab samples, and critical medical equipment while following strict infection control, chain of custody, and safety protocols
  • Responsible for the secure movement of sensitive materials, including medications, surgical tools, and protected health information (PHI), ensuring compliance with hospital confidentiality policies, and privacy standards
  • Operated handheld hospital devices and inventory systems to log delivery data, and maintain accurate transport records
  • Maintained situational awareness and compliance with institutional policies when navigating restricted areas (e.g., ICUs, medication storage rooms)
  • Regularly collaborated with nurses, pharmacy staff, and clinicians to ensure the timely and secure delivery of items, often under high-pressure or emergency situations
  • Built a reputation for reliability, discretion, and professionalism, consistently upholding company policies regarding privacy, access, and patient experience in high-security, fast-paced healthcare settings

Order Desk/Warehouse Systems Coordinator

Prosol
Vaughan, Ontario
03.2019 - 12.2020
  • Managed order entry and fulfillment using proprietary inventory systems and digital platforms, ensuring accurate input and processing of customer and vendor requests
  • Handled confidential client and internal data within company ERP systems, maintaining accuracy, integrity, and security of digital records
  • Collaborated with logistics, warehouse, and procurement teams to track shipments, process returns, and troubleshoot system discrepancies
  • Maintained hardware logs, created digital work orders, and ensured system backups were correctly stored or transmitted per company guidelines
  • Provided frontline support for inventory-related software issues, escalating technical concerns to IT when necessary, and ensuring continuity of operations

Sales & Service Representative

Rogers Communications
Brampton, Ontario
03.2017 - 01.2019
  • Delivered exceptional customer service in a high-volume retail environment, assisting clients with mobile, internet, and TV solutions, while maintaining data confidentiality, and adhering to internal security protocols
  • Educated customers on secure device usage, account protection, and personal data safety, promoting awareness of phishing, SIM swap fraud, and social engineering threats
  • Handled sensitive customer information (billing, ID verification, credit checks) with accuracy and integrity, aligning with privacy regulations (PIPEDA)

Education

Certificate - IT/Computer Science/Cybersecurity

CompTIA Security+ (SY0-701)
CompTIA/Self Study
12-2025

Graduate Certificate - Information Technology/Cybersecurity

Google Cybersecurity Program
Coursea/Self-Study
07-2025

Graduate Certificate - Finance/Real Estate/Business

Mortgage Agent Course (FSRA Certified)
Toronto, ON
05-2024

General Arts and Science

Humber College
Etobicoke, ON
03-2017

Skills

  • CompTIA Security (SY0-701) in progress, with foundational knowledge of cybersecurity principles, threat detection, and incident response
  • Completed the Google Cybersecurity Certificate, covering security operations, risk management, and system hardening
  • Experienced in handling sensitive data (PHI, PII, credit reports) in the healthcare, mortgage, and retail sectors, with knowledge of PIPEDA and HIPAA
  • Skilled in identifying suspicious activity, such as SIM swap fraud and identity theft, and educating clients on secure digital practices
  • Familiar with firewalls, phishing, social engineering, malware, and authentication protocols
  • Proficient with CRM, order-entry systems, and ticketing platforms; fast learner with strong technical adaptability
  • Able to follow SOPs, secure transport protocols, and access controls in high-compliance environments
  • Strong problem-solving and troubleshooting skills across customer service, logistics, and IT systems

Certification

CompTIA Security+ (SY0-701) – In Progress

Google Cybersecurity Professional Certificate

Mortgage Agent Course (FSRA Certified)

Timeline

Mortgage Agent

Ronam Capital
05.2024 - Current

Porter/Equipment & Supply Logistics

Compass Group Canada (William Osler)
01.2021 - Current

Order Desk/Warehouse Systems Coordinator

Prosol
03.2019 - 12.2020

Sales & Service Representative

Rogers Communications
03.2017 - 01.2019

Certificate - IT/Computer Science/Cybersecurity

CompTIA Security+ (SY0-701)

Graduate Certificate - Information Technology/Cybersecurity

Google Cybersecurity Program

Graduate Certificate - Finance/Real Estate/Business

Mortgage Agent Course (FSRA Certified)

General Arts and Science

Humber College

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DeMarcus Henry