MELANIE GONZALES
Ajax,Canada
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
W Dental
North York, ON
11.2023 - Current
- Managed front office customer service, appointment management, billing supply ordering, and administration tasks to streamline workflow.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Second Assistant Manager
Mcdonalds
Ajax, Canada
04.2019 - 06.2024
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified issues, analyzed information, and provided solutions to problems.
- Onboarded new employees, including training and mentoring. Cross-trained existing employees to maximize team agility and performance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and a great work ethic.
Data Entry/ Payroll Clerk
S.R.T. Medstaff
Toronto, Canada
04.2017 - 04.2019
- Scanned documents are saved in the database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Corrected any data entry errors to prevent later issues, such as duplication or data degradation.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Maintained accurate record-keeping, with proactive attention to client information updates.
Education
Dental Assisting -
Trillium College
Oshawa, ON06.2015
Graphic Design -
Seneca @ York
North York, ON06.2013
Skills
- Staff management
- Records management
- Employee training
- Quality Management
- Customer complaint resolution
- Microsoft Office
- Google Apps
- Scheduling
- Relationship building
- Product knowledge
- Strong customer service skills
- Detail-oriented
- Billing department support
- Teamwork
- Management Skills
- Problem solving
- Flexibility
- Adaptability
References
References available upon request.
Timeline
Dental Receptionist
W Dental
11.2023 - Current
Second Assistant Manager
Mcdonalds
04.2019 - 06.2024
Data Entry/ Payroll Clerk
S.R.T. Medstaff
04.2017 - 04.2019
Dental Assisting -
Trillium College
Graphic Design -
Seneca @ York
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