TAGRIED MOHAMED
Toronto
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Keswick Dental Centre
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Supervisor
Paramed Home Care
06.2023 - 04.2024
- Provide in depth training, onboarding education on Microsoft Office (Excel, PowerPoint, Word) conducting internal research
- Assist in reviewing, supporting Procura training
- Ran daily, weekly monthly reports
- Create and maintained work schedule
- On boarding training, coaching, mentor & leadership
- Participating in interviewing, orientation, ongoing supervision
- Monitor care and service delivery performance from staff
- Work collaboratively with a multi-disciplinary team consisting of Government agencies healthcare, workers and other community resources.
Intake Project Coordinator
Paramed Home Care
08.2022 - 06.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
- Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
Dental Receptionist
Bathurst Dental Center
10.2019 - 03.2022
- Maintaining office supplies: monitoring and managing inventory
- Scheduling appointments: Manage the appointment calendar
- Confirming appointments, remind them of upcoming visits, and follow up
- Resolving patient concerns: Address patient inquiries, complains or concerns
- Greeting and welcoming patients as they walk in and leave the office
- Handling bills and payments as well as contacting insurance companies.
Dental Receptionist
Harbour Dental Clinic
07.2018 - 07.2019
- Welcoming and greeting patients as they walk in and leave the office
- Assisting with administrative tasks, including filing, faxing, and scanning
- Answering phone calls, provide information about services, availability
- Handling bills and payments.
Store Manager
Sirens Clothing Store
08.2016 - 06.2018
- Lead, motivate and manage team of employees
- Drive sales growth by setting targets, and implementing sale strategies
- Ensure that store is visually appealing, and products are displayed effectively
- Staff training: Ensure staff are getting proper training to enhance employee skills and product knowledge.
Education
Bachelor of Science -
Humber College
04.2021
Skills
- Excel
- Microsoft Office
- Powerpoint
- Product Knowledge
- Leadership
- Time management
- Creativity
- Presentation Skill
- Data Analysis
- Staff Management
- Staff Discipline
- Operations Management
Websites
Accomplishments
- Enhanced Team Productivity: Provided comprehensive Microsoft Office training, improving team efficiency.
- Optimized Care Delivery: Monitored and enhanced care service, achieving 98% patient satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Arabic
English
Locations
Toronto
Personal Information
Title: Supervisor
Timeline
Dental Receptionist
Keswick Dental Centre
04.2024 - Current
Supervisor
Paramed Home Care
06.2023 - 04.2024
Intake Project Coordinator
Paramed Home Care
08.2022 - 06.2023
Dental Receptionist
Bathurst Dental Center
10.2019 - 03.2022
Dental Receptionist
Harbour Dental Clinic
07.2018 - 07.2019
Store Manager
Sirens Clothing Store
08.2016 - 06.2018
Bachelor of Science -
Humber College
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