Marlissa Taylor
Kingston,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
Smile Garden Dentistry
Kingston, ON
09.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Conduct employee interviews
- Exit interviews
- Completed employee reviews
- Schedule repairs for office
- Social media content creation
- Deal with patient complaints
Hygiene Coordinator
Cataraqui Dental Centre
Kingston, ON
11.2013 - 08.2021
- Increased patient retention with exceptional customer service and prompt follow-up
- Scheduled and confirmed hygiene schedule for up to 11 Hygenist 5 days a week.
- Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Ensured accurate treatment records by diligently updating and maintaining patient files.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Maintained accurate medical and dental records by documenting important patient data in Software.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Polished patients' teeth to remove surface stains.
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
Dental Assistant / Receptionist
Centennial Oral Surgeons
Kingston, ON
09.2010 - 10.2013
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for oral surgeons'' evaluations.
- Prepared and arranged instruments, and required materials for dental procedures.
- Successfully assisted surgeons by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Assisted surgeons with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Instructed patients on home care guidelines post oral surgery.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported surgeons during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Education
High School Diploma -
Fenelon Falls Secondary School
Fenelon Falls, ONIODA II - Certified Dental Assistant
Trillium College
Kingston, ON09.2010
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Payment Processing
- Insurance Verification
- Insurance Billing
- Patient Scheduling
- Front Office Management
- Treatment room setup
- Records Management
- Patient Services
- Patient documentation
- Office Opening and Closing
- Team Collaboration
- Data Entry
- Accounts Receivable
- Dental staff support
- Understanding of confidentiality laws
- Invoice Generation
- Issue Resolution
- Registered Dental Assistant License
- Customer Service
- CPR Certified
- Payment Scheduling and Collection
- Employee Scheduling
- Supply Ordering
- Pharmacy Correspondence
- Maintaining Financial Records
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Staff Leadership
Languages
English
Elementary
Timeline
Dental Receptionist
Smile Garden Dentistry
09.2021 - Current
Hygiene Coordinator
Cataraqui Dental Centre
11.2013 - 08.2021
Dental Assistant / Receptionist
Centennial Oral Surgeons
09.2010 - 10.2013
High School Diploma -
Fenelon Falls Secondary School
IODA II - Certified Dental Assistant
Trillium College