Melanie Garner

I interview survey participants on a large variety of issues such as housing, labour/employment, health, family dynamics, and economics in order to collect statistical data necessary for the implementation of government programs/policies.

• Collecting/documenting and organizing data via telephone and in-person interviews with selected respondents
• Ensuring the confidentiality of data obtained from survey participants in accordance with strict policies
• Explaining the role of Statistics Canada and the value/purpose of survey data collected to potential respondents
• Treating all respondents with dignity, tact, and respect in environments that are sometimes hostile in nature
• Visiting addresses located within a large district assigned to me and efficiently mapping my route to maximize results

I was responsible for daily administrative tasks within a Transportation Department that encompasses a large geographical area of northwest Saskatchewan and employs over 100 school bus drivers.

• Utilized appropriate software to update bus routes/maps and inform bus drivers of subsequent changes to their routes
• Entered fleet management data onto spreadsheet program and informed mechanics of any necessary mechanical work required
• Reconciled bus driver's daily log sheets to ensure payroll accuracy
• Greeted the public in a friendly, approachable manner
• Provided management duties in absence of Supervisor
• Coordinated drivers for large events/field trips and billed appropriate department for payment
• Compared and analyzed maps to ensure overall efficiency of routes with minimal to no overlap of drivers in an area
• Established a professional relationship with coworkers, parents, drivers and executive division personnel

I assisted the Location Manager with administrative duties and training/safety procedures for all new employees.

• Conducted the classroom training portion and on-road instruction of all new hires (including an intensive closed-course driving session designed to educate new drivers on effective maneuvering of large bus units)
• Answered telephone inquiries in regards to bus stops, addition/deletion of students from bus routes, driver complaints, and concerns raised by local drivers
• Conducted bus safety demonstrations in front of large audiences at schools within the local region
• Entered monthly payroll data to ensure bus drivers were paid correctly and in a timely fashion for work performed
• Provided quotes for extra-curricular charters/field trips via computerized program
• Instructed new drivers on how to perform pre and post-trip inspections of their bus unit in accordance with company and provincial/federal regulations

I provided administrative duties at the Dispatch/Outage Centre at a provincial government Crown Corporation office.

• Responded to customer calls in regards to emergencies/outages, and dispatched the most appropriate technician to the affected location
• Completion of work orders pertaining to power pole repairs, meter reads, power line construction, disruption of service due to non-payment, and changes in tenancy
• Received calls coming in from a 1-(800) customer service line which encompassed customers anywhere within the province
• Accurate entry of timesheet/payroll data for the employees in the district assigned to me
• Administrative tasks such as ordering office supplies, coordinating of travel arrangements for supervisors, incoming/outgoing mail, and drafting of letters to coworkers and customers
• Explained billing details to customers, such as: meter reads, estimate vs. actual reads, equalized payment plans, and billing multipliers