Amelon Wureta
Whitby
Summary
Results-driven learner passionate about continuous improvement and achieving academic excellence through Yorkville University. Proven ability to adapt to new challenges and consistently contribute effectively to team efforts. Reliability and flexibility, combined with strong skills in counselling and problem-solving, make a valuable asset. Known for maintaining high standards and delivering quality results, committed to making a positive impact in any role undertaken.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
InsightLens
01.2025 - Current
- Demonstrating strong customer engagement skills through managing outbound communications with leads via phone, email, and personalized messages
- Conducting in-depth research using online sources, social media, and networking to identify and qualify potential leads
- Maintaining a well-organized pipeline of prospects to ensure a consistent flow of opportunities and relationship management
Crisis Responder
Kids Help Phone
08.2023 - Current
- Provided immediate emotional support to youth in crisis, utilizing active listening, de-escalation techniques, and crisis intervention strategies
- Assessed risk levels and ensured client safety while maintaining strict confidentiality and professionalism
- Demonstrated adaptability and resilience in high-pressure situations, continuously developing expertise in mental health support
Patient Guide
Canadian Blood Services
06.2021 - 03.2023
- Assisted in coordinating patient care by providing clear instructions and ensuring a smooth donor experience
- Managed confidential medical information with attention to privacy regulations and ethical standards
Canvasser
Ontario NDP
06.2022
- Engaged with diverse community members, articulating policy platforms and addressing voter concerns with clarity and persuasion
- Developed strong communication and interpersonal skills by fostering meaningful discussions and encouraging civic participation
Clinic Assistant
Precision Physiotherapy
06.2021 - 02.2022
- Served as the first point of contact for patients, providing professional and empathetic customer service while scheduling appointments
- Supported physiotherapists by preparing treatment areas and assisting with patient exercises
- Maintained a well-organized and hygienic clinical environment, ensuring compliance with health and safety regulations
Day Surgery Volunteer
Lakeridge Health Hospital
05.2018 - 04.2019
- Assisted with patient intake and discharge, ensuring comfort and providing clear post-procedure instructions
- Developed strong interpersonal skills by working with patients from diverse backgrounds in a fast-paced healthcare environment
Education
Bachelor of Health Sciences (Honours) - Minor in Psychology
McMaster University
Hamilton, ON11-2023
Skills
- Goal oriented
- Client relationship building
- Teamwork and collaboration
- Suicide prevention
- Emotional support
- Multicultural sensitivity
- Youth mentoring
- Crisis intervention
- Professionalism
- Inclusivity
- Interpersonal relationships
- Feedback delivery
Timeline
Sales Coordinator
InsightLens
01.2025 - Current
Crisis Responder
Kids Help Phone
08.2023 - Current
Canvasser
Ontario NDP
06.2022
Patient Guide
Canadian Blood Services
06.2021 - 03.2023
Clinic Assistant
Precision Physiotherapy
06.2021 - 02.2022
Day Surgery Volunteer
Lakeridge Health Hospital
05.2018 - 04.2019
Bachelor of Health Sciences (Honours) - Minor in Psychology
McMaster University
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