Fleur (florina Jacobina Willemijn) Stout
Cochrane,Alberta
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Personable Door Saleswoman offering 1,5-year background directly selling Solar panels by going door-to-door. Persuasive and negotiable individual well-versed in setting up demos for products and suggesting specific products based on customer preferences. Superb team player recognized as consistent performer successful at exceeding monthly quotas. Aggressive yet friendly individual with proven track record of successfully negotiating contracts and fostering customer satisfaction. Well-versed in and committed to compliance with latest regulations and standards. Experienced in building strong relationships with clients and providing cost-effective solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Office Coordinator
Solis Energy
05.2023 - Current
- Boosted sales performance by efficiently coordinating office tasks and supporting the sales team.
- Streamlined office operations for increased productivity and enhanced customer satisfaction.
- Reduced administrative workload with effective delegation, task prioritization, and time management.
- Increased client retention by providing exceptional customer service and promptly addressing inquiries.
- Enhanced team collaboration, implementing communication tools and organizing regular meetings.
- Supported sales staff in reaching targets through diligent follow-ups, scheduling appointments, and managing calendars.
- Promoted a positive work environment through proactive conflict resolution and open communication channels among team members.
- Strengthened client relationships through consistent follow-up on pending deals or contracts.
- Managed inventory levels effectively to keep track of office supplies needed consistently updated according to current demands.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
Door-to-Door Sales Representative
Solis Energy
10.2022 - Current
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Improved client retention rates by maintaining strong relationships with existing customers and offering personalized solutions to their needs.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
- Nurtured long-term client relationships by consistently following up on previous interactions and addressing any issues or concerns.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed documentation smoothly to finalize sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Advertised product and service offerings via social media.
Restaurant Owner
Prima Fleur
06.2016 - 11.2020
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained positive relationships with local community and government officials.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
Warehouse Assistant
Montapacking
08.2014 - 04.2016
- Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Farm Hand
Klaas Damsteegt
01.2008 - 01.2016
- Enhanced crop yields by implementing efficient irrigation techniques and proper fertilization methods.
- Assisted in the improvement of farm operations by maintaining detailed records of planting, harvesting, and equipment maintenance.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Increased livestock productivity with attentive breeding practices and effective herd management strategies.
- Maintained condition of stock horses used to herd cattle.
- Dipped or bathed animals with appropriate applications to control parasites.
- Rotated animals between grazing areas to provide enough access to food.
- Observed animals and notified supervisor of signs of illness.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Planted, cultivated and harvested corn, wheat and hay crops for optimal growth.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Performed regular maintenance to keep farm equipment in safe working order.
Catering Manager
ANFLEMA
04.2010 - 04.2015
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Increased staff productivity through effective scheduling practices that ensured optimal coverage during peak periods.
- Led monthly team meetings to discuss ongoing projects, address concerns, and promote a positive workplace culture.
- Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
- Spearheaded efforts to obtain necessary permits for off-site events, ensuring compliance with local regulations and guidelines.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Volunteer Retirement Home
Graafzicht
03.2008 - 03.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Swim Instructor
De Fakkel
08.2012 - 05.2014
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
Education
High School Diploma -
Zadkine Sport And MOvement
Rotterdam NL03.2015
High School Diploma -
Livestock Farming
Dordrecht NL03.2013
Skills
- Sales Presentations
- Sales Pipeline Management
- Upselling Strategies
- Decision Making
- Problem Solving
- Customer Relationship Management
- Effective Communication
- Team Leadership
- Product Knowledge
- Conflict Resolution
- Account Management
- Active Listening
- Organizational Skills
- Goal Setting
- Staff Management
- Menu Development
- Customer Engagement
- Cost Control
- Food Presentation
- Employee Scheduling
- Business Planning
- Small Business Operations
- Waste Reduction
- Allergy Awareness
- Staff Supervision
- Sales Expertise
- Schedule Coordination
- Business Marketing
- Delivery Scheduling
- Staff Hiring
- Inventory Management
- Food Pairing
- Restaurant Design
- Inventory Control
- Sales Forecasting
- Goal-Oriented
- Sales Strategies
- Interpersonal Skills
- Closing Deals
- Cold Calling
- Lead Generation
- Upselling Techniques
- Self-Motivation
- Market Research
- Customer Service
- Emotional Intelligence
- Goal Oriented
- Leads Prospecting
- Follow-Up Skills
- Database Management
- Neighborhood Canvassing
- Paperwork Coordination
- Sales Planning
- Closing Techniques
- Route Planning
- Direct Sales
- Product and Service Sales
- Sales Management
- Sales Growth
- Order Writing
Languages
English
Professional Working
Dutch
Native or Bilingual
Certification
- [Area of certification], [Company Name] - [Timeframe]
hiking
Hiking is a wonderful way to immerse yourself and in my case my dogs in the outdoors. Transported by your own two feet and carrying only what you need for the day on your back, you can discover the beauty of nature at whatever pace you’re comfortable with. And, with a little planning and preparation, it’s an activity that almost anyone can do.
Timeline
Sales Office Coordinator
Solis Energy
05.2023 - Current
Door-to-Door Sales Representative
Solis Energy
10.2022 - Current
Restaurant Owner
Prima Fleur
06.2016 - 11.2020
Warehouse Assistant
Montapacking
08.2014 - 04.2016
Swim Instructor
De Fakkel
08.2012 - 05.2014
Catering Manager
ANFLEMA
04.2010 - 04.2015
Volunteer Retirement Home
Graafzicht
03.2008 - 03.2015
Farm Hand
Klaas Damsteegt
01.2008 - 01.2016
High School Diploma -
Zadkine Sport And MOvement
High School Diploma -
Livestock Farming
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