Melanie Cordeiro
Ottawa,ON
Summary
Experienced professional with a diverse background in hospitality, management, coaching, and community engagement seeking to leverage skills and expertise to contribute effectively to the Community and Social Services department. Dedicated to enhancing the quality of life for individuals and families in need by developing and implementing innovative solutions within the homelessness services system and social services sector.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
The Elmdale Tavern
08.2021 - Current
- Managed day-to-day operations of a busy tavern, overseeing staff, inventory, and customer service.
- Developed and implemented strategies to enhance customer satisfaction and optimize service delivery.
- Collaborated with community partners for events and promotions, fostering strong relationships within the local community.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Barber
The Gray Whale Barbershop
01.2021 - 09.2023
- Provided personalized grooming services to clients, focusing on attention to detail and customer satisfaction.
- Demonstrated strong interpersonal skills in building rapport with clients and understanding their needs.
Operations Manager
Lowertown Brewery
08.2017 - 12.2020
- Led operational initiatives to improve efficiency and streamline processes within the brewery.
- Managed inventory, scheduling, and budgeting to ensure optimal resource utilization.
- Implemented quality control measures to maintain high standards of product excellence
Head Coach
Balmy Beach Canoe Club
06.2012 - 08.2016
- Provided leadership and guidance to athletes, fostering skill development and teamwork.
- Organized and executed training sessions and competitions, promoting a culture of excellence and sportsmanship.
- Fostered a positive team environment with clear communication and motivational techniques.
Education
Diploma - Professional Hairstyling
Versailles Academy
Ottawa, ON06.2021
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON04.2016
Skills
Extensive experience in leadership and project management, demonstrated through roles such as Assistant General Manager and Head Coach
Strong problem-solving abilities and conflict resolution skills, honed through managing diverse teams and handling challenging situations
Proficient in conducting research and analysis, as evidenced by experience in compiling and analyzing complex issues and data
Excellent communication skills, both verbal and written, with a proven ability to convey information effectively to diverse audiences
Collaborative approach to working with cross-functional teams and community partners, fostering positive relationships and achieving common goals
Demonstrated initiative and creativity in seeking opportunities for innovation and improvement, aligned with the objective of promoting self-reliance and quality of life for vulnerable populations
Timeline
Assistant General Manager
The Elmdale Tavern
08.2021 - Current
Barber
The Gray Whale Barbershop
01.2021 - 09.2023
Operations Manager
Lowertown Brewery
08.2017 - 12.2020
Head Coach
Balmy Beach Canoe Club
06.2012 - 08.2016
Diploma - Professional Hairstyling
Versailles Academy
Bachelor of Arts - Psychology
University of Ottawa
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