Jennifer Cortez Rivera
St. Thomas,ON
Summary
Compassionate and detail-oriented Medical Office Administration student at Fanshawe College with hands-on clinical office experience at Elmdale Family Health Organization. Proficient in Telus PS Suite EMR and skilled in interpersonal communication. Exceled in appointment scheduling and maintaining accurate medical records, enhancing patient satisfaction and operational efficiency in fast-paced environments. Prior case work experience supporting individuals with mental health conditions. Passionate about patient care, privacy, and delivering a welcoming experience to all visitors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Receptionist (Student Placement)
Elmdale Family Health Organization
03.2025 - 04.2025
- Accumulated 130 hours of experience in fast-paced clinic alongside 7 doctors
- Greeted and screened patients at the front desk, applying infection control protocols.
- Scheduled, canceled, and adjusted appointments using Telus PS Suite EMR.
- Answered phones and emails, and triaged inquiries, and communicated with clinical staff.
- Checked patient demographics, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Organized digital records by uploading and labeling incoming paperwork and correspondence.
- Maintained confidentiality while collaborating with patients, providers, and support staff.
- Managed reception area cleanliness and assisted with supply tracking.
Residential Care Worker
House Of Compassion
04.2009 - 05.2011
- Provided care for 21 residents with severe and persistent mental health challenges.
- Administered medications and updated shift logs for team continuity.
- Supported residents in appointments, hygiene, socialization, and financial management.
- Maintained detailed records of resident progress, ensuring accurate documentation for future reference.
- Liaised with families, social workers, and health care providers.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted residents with basic activities of daily living.
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
Key Holder
Dollarama
02.2007 - 12.2009
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Diploma - Social Service Worker
Humber College
Toronto, ONDiploma - Behavioral Sciences
Seneca College of Applied Arts And Technology
Toronto, ONDiploma - Office Administration - Health Services
Fanshawe College
London08-2025
Skills
- Telus PS Suite EMR
- Multi-Tasking in fast-paced settings
- Interpersonal and professional communication
- Front desk operations
- Telephone etiquette
- Medical office procedures
- Appointment scheduling
- Medical terminology
Languages
Spanish
Native or Bilingual
Certification
Crisis Intervention Training Certificate
Timeline
Medical Receptionist (Student Placement)
Elmdale Family Health Organization
03.2025 - 04.2025
Residential Care Worker
House Of Compassion
04.2009 - 05.2011
Key Holder
Dollarama
02.2007 - 12.2009
Diploma - Social Service Worker
Humber College
Diploma - Behavioral Sciences
Seneca College of Applied Arts And Technology
Diploma - Office Administration - Health Services
Fanshawe College
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