Mekelia Pearce

Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.

Ensure the Customer experience is as clear and informative as possible

strong computer and phone skills and must pay careful attention to detail

• Assist with data entry, open and closing of files, forwarding and delivery of luggage, processing claims for lost, damage and stolen baggage
• Assist with logging lost and found items in Chargerback
• Check arriving flight times, answering phones and shipping lost luggage to the correct city.

• Handling check-in in a timely manner and address all travel related concern and questions
• Responsible for resolving customers requests, questions and needs ensuring the best use of resources are applied to accomplish these tasks in a fast pace environment
• Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning seats, re-accommodating passengers on alternative flights and provide travel voucher if needed.

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
• Provide customer support to internal agents regarding customers account
• Promptly responded to all Rewards member emails regarding account changes, benefits, issues and questions.

• Guided and helped all guest with pre and post services, such as, ticketing, baggage, cancellation and all information and arrangements pertaining to a reservation
• Provided friendly, and effective customer service to internal and external guest in a timely manner.

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• The ability to make decisions quickly.