Candace Johnson
Calgary,Canada
Summary
Knowledgeable Veterinary Assistant/Receptionist with solid foundation in animal care and clinical assistance. Supported veterinary procedures and maintained high standards of patient care. Demonstrated expertise in animal handling and medical record-keeping.
Overview
16
16
years of professional experience
Work History
Booking & Licensing Coordinator / Children's Educator
Child Safe Canada
08.2024 - Current
- Serve as a primary point of contact for clients and community partners, providing clear, supportive communication regarding scheduling, requirements, and services.
- Coordinate and manage high-volume bookings, ensuring accurate scheduling, efficient resource allocation, and smooth daily operations.
- Maintain organized records and a professional, welcoming communication experience via phone, email, and in person.
- Process registrations, payments, receipts, and documentation with a high level of accuracy and attention to detail.
- Prepare materials and ensure all resources, credentials, and certifications are current and compliant.
- Manage licensing renewals, permits, and compliance requirements in accordance with regulations.
- Track attendance, gather feedback, and resolve issues promptly to maintain a positive client experience.
- Build strong relationships with partner organizations to support ongoing engagement and service growth.
- Deliver safety-focused instruction using calm, clear, and engaging communication.
- Coordinate external facility bookings, including scheduling, contracts, invoicing, and stakeholder communication to ensure efficient and conflict-free use of space.
Casual Roster Administrator, Secretary - Social Work Department
Toronto Catholic District School Board
04.2022 - 08.2024
- Provided administrative and front-line support across multiple Toronto Catholic District School Board locations, adapting quickly to diverse school environments and effectively supporting students, families, and staff in several high-needs schools with complex operational and student support needs.
- Served as a key point of contact for clients and professionals, delivering consistent, professional, and empathetic front-desk support.
- Managed scheduling, records management, and confidential documentation in compliance with strict policies and privacy standards.
- Supported multidisciplinary teams with coordination, communication, and clerical tasks to ensure smooth daily operations.
- Maintained accurate and secure case files in both digital and physical formats.
- Handled sensitive inquiries with discretion, empathy, and professionalism.
- Scheduled appointments, meetings, and departmental activities while prioritizing competing demands.
- Demonstrated flexibility, reliability, and strong time management in fast-paced environments.
Veterinary Assistant/Reception
Animal Hospital of Milton
01.2019 - 01.2022
- Provided clinical support including surgical preparation, assisting veterinarians during procedures, surgeries, patient monitoring, and maintaining a calm, controlled treatment environment.
- Assisted with and performed dental cleanings under veterinary supervision, including patient preparation, monitoring, and post-procedure support.
- Prepared surgical setups, assisted with patient preparation, and supported post-procedure care in accordance with clinic protocols.
- Cleaned, sterilized, and maintained medical and surgical instruments, equipment, and treatment areas to ensure infection control and safety standards.
- Assisted with laboratory samples, diagnostic testing, and maintained accurate patient records.
- Delivered strong front-desk and client service support, including appointment scheduling, intake, and clear communication regarding treatments and follow-up care.
- Demonstrated excellent interpersonal, written, and verbal communication skills with a compassionate, client-focused approach.
- Maintained a high level of organization, attention to detail, accuracy, and time management.
- Multitasked effectively, prioritized competing demands, and remained composed in a fast-paced clinical environment.
- Applied strong problem-solving and conflict resolution skills when supporting clients and clinic staff.
Claims Administrator
Pethealth Inc.
04.2017 - 01.2019
- Provided compassionate client support to pet owners navigating insurance claims and inquiries.
- Reviewed, verified, and processed claims with strong attention to detail and accuracy.
- Addressed client concerns professionally while problem-solving and meeting service standards.
- Maintained organized records while managing multiple priorities in a high-volume environment.
Veterinary Assistant/Reception
Piper Creek Veterinary Clinic
01.2010 - 01.2016
- Served as the primary point of contact for clients, providing professional, compassionate front-desk reception, managing high-volume phone calls, scheduling appointments, and facilitating efficient clinic workflow.
- Created a welcoming and well-organized reception environment, responding to client inquiries with accuracy, discretion, and a calm, supportive approach.
- Coordinated day-to-day administrative operations, including patient intake, record updates, billing support, and communication between clients and clinical staff.
- Managed inventory control by monitoring stock levels, ordering supplies, and ensuring exam rooms and treatment areas were appropriately stocked to support uninterrupted clinic operations.
- Assisted veterinarians and technicians with minor animal handling, patient preparation, and clinic support tasks as required, maintaining a safe and stress-minimized environment for animals.
- Demonstrated strong attention to detail and confidentiality when handling medical information and client records in compliance with clinic protocols.
Education
Honors Diploma - Medical Unit Clerk
Academy of Learning
Red Deer, AB01.2002
Secondary School Diploma - undefined
Glenmary High School
Red Deer, AB01.1998
Skills
- Proficient in clinical and administrative systems; strong working knowledge of Microsoft Office (Word, Excel, Outlook, Teams, SharePoint)
- Intermediate First Aid Level C (expires October 2027)
- Vulnerable Sector Check up to date
- Strong interpersonal, written, and verbal communication skills
- Excellent problem-solving and conflict resolution abilities
- Highly organized with strong attention to detail, accuracy, and time management
- Ability to work collaboratively in fast-paced, high-volume environments
- Proven ability to build positive, cooperative relationships with clients, colleagues, and external partners
- Flexible, adaptable, and responsive to changing priorities
- Committed to creating a calm, safe, and compassionate environment for animals and their owners
Timeline
Booking & Licensing Coordinator / Children's Educator
Child Safe Canada
08.2024 - Current
Casual Roster Administrator, Secretary - Social Work Department
Toronto Catholic District School Board
04.2022 - 08.2024
Veterinary Assistant/Reception
Animal Hospital of Milton
01.2019 - 01.2022
Claims Administrator
Pethealth Inc.
04.2017 - 01.2019
Veterinary Assistant/Reception
Piper Creek Veterinary Clinic
01.2010 - 01.2016
Secondary School Diploma - undefined
Glenmary High School
Honors Diploma - Medical Unit Clerk
Academy of Learning