Meinas Siddig
Calgary
Summary
With a strong foundation in interpersonal and communication skills, along with a keen eye for detail, I am committed to supporting dental teams in delivering high-quality care. My goal is to leverage my administrative skills and passion for patient-centered service to contribute to the success of a dynamic dental practice.
Overview
9
9
years of professional experience
Work History
Dental Office Administrator
The Orthodontic Centre
09.2024 - 10.2024
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
Sales Associate
Ontario Optics
05.2024 - 09.2024
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
Customer Service Representative
GreatTel Mobility ( Chatr)
05.2020 - 05.2024
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
Server
Flames Lounge
06.2015 - 05.2019
- Ensured optimal guest experience by greeting and welcoming customers with a positive attitude
- Seating guests, taking orders and checking on guests to ensure customer satisfaction
- Resolved customer complaints and ensured service concerns are addressed in a timely, respectful, and professional manner
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Ensure hygiene is maintained to meet standards and guidelines
- Knowledge of menu and specials to ensure all customer questions are answered accurately.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Dental Office Administration - Dental Admin
Alberta Business & Educational Services
Calgary, AB09.2024
Certificate - Scrum Master
Udemy
12.2023
High School Diploma -
Forest Lawn High School
01.2014
Skills
- Excellent communication, organizational and interpersonal skills
- Great team player
- Customer service oriented and a can-do attitude
- Proven ability to manage time and keep up in a fast-paced environment
- Fluent in Arabic
- Knowledge of Microsoft Suites – Outlook, Excel, Word
- Dental software proficiency
- Claims processing
- Reception duties
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Dental Office Administrator
The Orthodontic Centre
09.2024 - 10.2024
Sales Associate
Ontario Optics
05.2024 - 09.2024
Customer Service Representative
GreatTel Mobility ( Chatr)
05.2020 - 05.2024
Server
Flames Lounge
06.2015 - 05.2019
Certificate - Scrum Master
Udemy
High School Diploma -
Forest Lawn High School
Dental Office Administration - Dental Admin
Alberta Business & Educational Services
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