Konika Bhalwal
Kitchener,ON
Summary
Dedicated and detail-oriented dental professional with a strong background in dental administration and clinical assistance, seeking a challenging role as a Dental Investigator. Committed to ensuring ethical and regulatory compliance within the dental field, utilizing a combination of administrative expertise and hands-on clinical experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Dental Office Administrator
Toothworks Fairview Park Dental-Dentalcorp
Kitchener, ON
01.2023 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads
- Monitored front areas so that questions could be promptly addressed
- Mentored office employees on proper administrative procedures and how to use programs such as Abeldent, keeping operations consistent and efficient for maximum performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
Dental Assistant/Office Floater
Arvanitis and Associates Dentistry-123Dentist
Waterloo, ON
08.2022 - 12.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Explained treatment procedures and instructed patients on home care guidelines
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Education
Associate of Science - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
08.2022
Bachelor of Science - Bachelor in Dentistry
Himachal Dental College
12.2019
Skills
Skills:
- Dental Administration: Proficient in managing front office tasks, appointment scheduling, insurance verification, and financial transactions
- Clinical Expertise: Hands-on experience in chairside assistance, radiography, and infection control
- Regulatory Compliance: In-depth knowledge of healthcare regulations, HIPAA, and OSHA standards
- Communication: Strong interpersonal and communication skills, both verbal and written
- Team Collaboration: Demonstrated ability to work collaboratively with dental professionals and support staff
Certification
- First Aid and CPR certified.
- WHMIS
- IPAC
Timeline
Dental Office Administrator
Toothworks Fairview Park Dental-Dentalcorp
01.2023 - Current
Dental Assistant/Office Floater
Arvanitis and Associates Dentistry-123Dentist
08.2022 - 12.2022
Associate of Science - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Bachelor in Dentistry
Himachal Dental College
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