Mei Wang

• Conduct in-depth fraud investigations on suspicious transactions, unauthorized account activities, and financial irregularities.
• Collaborated with internal fraud prevention teams to analyze high-risk transactions and suspicious account behavior.
• Assisted clients in reporting and resolving fraud cases, ensuring swift and effective financial recovery.
• Conducted risk assessments for new and existing clients, monitoring high-value transactions for potential fraud.

• Assisted clients in managing debit/credit cards, mortgages, loans, and investment accounts.
• Facilitated credit card limit increases, account upgrades, and financial product recommendations.
• Built and maintained long-term client relationships, leading to a 100% customer satisfaction rating.

Sales Associate – Tory Burch (October 2021 – February 2022)

• Increased overall store sales by 15% through personalized shopping experiences, exclusive styling advice, follow-ups, and VIP client engagement
• Built and maintained long-term client relationships, achieving a 35% repeat customer rate and increasing average transaction values by 25%.