Abdulla Sagor
Halifax,NS
Summary
Fraud Officer with experience in fraud analysis, risk assessment, and financial crime investigation. Proven ability to identify and resolve complex fraud cases and reduce losses through preventive measures. Skilled in using advanced analytical tools and collaborating with cross-functional teams. Committed to maintaining confidentiality and adhering to banking regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud Officer
RBC
Halifax, Nova Scotia
12.2023 - Current
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Educated customers about preventative measures they can take against possible fraudulent activities.
- Prepared and presented comprehensive fraud analysis reports to senior management, enabling informed decision-making.
- Collaborated with team members from various departments on new fraud prevention measures.
- Assessed risk levels associated with certain types of transactions based on established criteria.
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Investigated suspicious activities related to money laundering and other financial crimes.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
Dispute and Fraud Analyst
CIBC
Toronto, Ontario
10.2022 - 11.2023
- Reviewed customer complaints regarding billing errors or unauthorized charges.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
- Monitored customer accounts for signs of suspicious activity.
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Provided guidance on compliance regulations related to dispute resolution processes.
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Responded promptly to inquiries from customers regarding their accounts or disputed transactions.
Help Desk Analyst
ONTAX Accounting
Toronto, Ontario
02.2022 - 09.2022
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
- Worked closely with other IT teams for successful completion of projects.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Provided technical support to customers over the phone and email.
- Walked customers through processes of installing software or hardware and initial program start up procedures.
Security Supervisor
Paragon
Toronto, Ontario
08.2021 - 01.2022
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Developed emergency evacuation plans and conducted drills to ensure preparedness.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed and implemented security policies and procedures to enhance safety measures.
- Monitored security operations to ensure compliance with established procedures and standards.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Coordinated with law enforcement and emergency responders during security incidents.
Education
BBA - Project Management
Yorkville University
Concord, ON12-2021
Skills
- Risk assessment
- Transaction monitoring
- Data analysis
- Investigation techniques
- Team collaboration
- Analytical thinking
- Effective communication
- Trend analysis
- Multitasking Abilities
- Adaptability and flexibility
- Security systems knowledge
- Banking regulations
- Confidentiality maintenance
Certification
- DLA
- AML certifications
References
References available upon request.
Timeline
Fraud Officer
RBC
12.2023 - Current
Dispute and Fraud Analyst
CIBC
10.2022 - 11.2023
Help Desk Analyst
ONTAX Accounting
02.2022 - 09.2022
Security Supervisor
Paragon
08.2021 - 01.2022
BBA - Project Management
Yorkville University
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