Mehwish Zaman
Fort Saskatchewan,Alberta
Summary
Experienced and results-driven Branch Manager with a proven track record of leading high-performing teams and achieving branch targets. Possess strong leadership, communication, and decision-making skills seeking a challenging position as a Debt Relief Specialist to leverage expertise in financial analysis, client communication, and negotiation. where I can leverage my expertise to drive business growth and deliver exceptional customer service.
Overview
8
8
years of professional experience
Work History
Branch Manager
Money Mart Financial Services
Calgary
01.2019 - 01.2022
- Lead a team of employees, providing coaching, training, and performance feedback to drive productivity and achieve sales targets
- Develop and implement strategies to increase branch profitability and market share, including targeted marketing campaigns and community outreach initiatives
- Oversee branch operations, including cash management, vault procedures, and regulatory compliance
- Foster a customer-centric culture by ensuring staff deliver excellent service and address customer needs effectively
- Analyze branch performance metrics and develop action plans to address areas for improvement
- Maintain all operating systems to ensure full compliance with Policies and Procedures including security measures.
Customer Service Representative
Money Mart Financial Services
Calgary
01.2014 - 01.2019
- Lead a team of employees, providing coaching, training, and performance feedback to drive productivity and achieve sales targets
- Develop and implement strategies to increase branch profitability and market share, including targeted marketing campaigns and community outreach initiatives
- Oversee branch operations, including cash management, vault procedures, and regulatory compliance
- Foster a customer-centric culture by ensuring staff deliver excellent service and address customer needs effectively
- Analyze branch performance metrics and develop action plans to address areas for improvement
- Maintain all operating systems to ensure full compliance with Policies and Procedures including security measures.
Intern Administration Assistant
Diversified Staffing
11.2016 - 01.2017
- Assisted with general office duties, including answering phones, filing documents, and ordering office supplies
- Scheduled appointments and meetings for department managers and maintained calendars
- Prepared and distributed internal communications and memos
- Provided excellent customer service to clients and visitors, addressing inquiries and resolving issues promptly.
Merchandise Manager
Walmart
Calgary
01.2015 - 01.2016
- Manage inventory levels and ensure accurate replenishment to meet customer demand
- Analyze sales data and market trends to identify opportunities for product assortment optimization
- Collaborate with vendors to negotiate pricing, terms, and promotions to drive margin improvement
- Train and develop associates on product knowledge, merchandising standards, and customer service best practices
- Maintain visual presentation standards and ensure compliance with company guidelines.
Education
Diploma in Process Piping and Drafting -
Ever Green College
Calgary, AB12.2018
Accelerated Accounting Certificate of Achievement -
Sait
12.2018
DIPLOMA IN Business Administration Management, Project Management, Business Management, Contract Management, Procurement, Inventory Management, Demand Planning, Customs, Packaging and Materials Handing Equipment, Logistics Management -
Reeves College
12.2017
Skills
- Over Eight years of experience working in Sales and Customer Service
- Strong Planning, interpersonal skills, coordinating skills, organizational skills
- Working precisely with numbers, measurements and reports
- Leadership and team management
- Sales and business development
- Financial management and budgeting
- Customer relationship management
- Strategic planning and execution
- Compliance and risk management
References
Available Upon Request
Timeline
Branch Manager
Money Mart Financial Services
01.2019 - 01.2022
Intern Administration Assistant
Diversified Staffing
11.2016 - 01.2017
Merchandise Manager
Walmart
01.2015 - 01.2016
Customer Service Representative
Money Mart Financial Services
01.2014 - 01.2019
Diploma in Process Piping and Drafting -
Ever Green College
Accelerated Accounting Certificate of Achievement -
Sait
DIPLOMA IN Business Administration Management, Project Management, Business Management, Contract Management, Procurement, Inventory Management, Demand Planning, Customs, Packaging and Materials Handing Equipment, Logistics Management -
Reeves College
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