Pamela Zucht
Fort Saskatchewan,Alberta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Community Peace Officer Sgt.
Commissionaires of Alberta
Edmonton, AB
10.2021 - Current
- Manage 10 Community Peace Officers.
- Monitoring between 1-50 detainees within cells.
- Paid attention to detail while completing assignments.
- Provide leadership and mentor staff.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity and identify suspicious activity.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Provided testimony in court proceedings.
- Conducted searches of individuals and premises.
- Report directly to Sergeant and Staff Sergeant.
- Prepare documents.
- Effectively communicate with staff on their work performance.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with strong sense of personal responsibility.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Learned and adapted quickly to new technology and software applications.
Visitor Service Attendant II
Parks Canada
Elk Island National Park, AB
05.2019 - 10.2021
- Delivered services to customer locations within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Bringing in revenue to National park daily up to $10,000
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Providing information to visitors Outlining safety procedures to visitors with wildlife.
- Conflict resolution Providing quality visitor experience.
- Provided exceptional customer service and enthusiasm when assisting visitors and responding to inquiries.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Trained staff members on conducting events and following safety procedures.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Constituency Office Manager
Legislature of Alberta
Fort Saskatchewan / Vegreville, AB
11.2018 - 05.2019
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced environment.
- Ran errands and provided general office support in professional environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Tracking expenditures and monitoring budget.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Recreation and Leisure Coordinator
Parkinson Association of Alberta
Edmnonton, AB
07.2016 - 11.2018
- Worked with various medical professional teams to identify and document changes in patient mental acuity and physical abilities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Providing therapeutic care up to 105 patients.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Liaised with community organizations to promote recreational activities.
- Created and delivered recreational programs for small and large groups of residents.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Developed monthly life enrichment calendar and published electronically and in print.
- Trained staff members on conducting events and following safety procedures.
- Developing relationship with stakeholders to make appropriate referrals and help our clients better navigate through their Parkinson’s journey.
- Developing Training workshops that educate Health Professionals about exercise with Parkinson's disease.
- Statistical data entry, monthly reports, Microsoft excel.
- Developed and maintained program budget by forecasting costs and documenting expenditures.
Recreation Therapy Assistant
Lamont Health Care Centre
Lamont, AB
10.2001 - 07.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Improved patient mobility using passive and active therapeutic exercises.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Assessed treatment plans and made adjustments for maximum benefits.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Documented client progress to track effectiveness and inform future treatment plans.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Evaluated patient strength and range of motion to devise personalized regimes.
- Communicated with physicians to provide updates on patient care.
- Utilized evidence-based techniques to deliver successful treatment.
- Provided mobility support during patient transfers and ambulation, limiting further damage.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
Education
Diploma - Therapeutic Recreation
NorQuest College
Edmonton, AB05.2015
High School Diploma -
Lamont High School
Lamont, AB06.2001
Skills
- Officer Training
- Officer Safety Protocols
- Peace and Order Enforcement
- Peace and Conflict Studies
- Police Officer Assistance
- Community Networking
- Organization and Time Management
- Dependable and Responsible
- Excellent Telephone Etiquette
- Therapeutic Exercise
- Patient Data Gathering
- Client Documentation Processing
Timeline
Community Peace Officer Sgt.
Commissionaires of Alberta
10.2021 - Current
Visitor Service Attendant II
Parks Canada
05.2019 - 10.2021
Constituency Office Manager
Legislature of Alberta
11.2018 - 05.2019
Recreation and Leisure Coordinator
Parkinson Association of Alberta
07.2016 - 11.2018
Recreation Therapy Assistant
Lamont Health Care Centre
10.2001 - 07.2016
Diploma - Therapeutic Recreation
NorQuest College
High School Diploma -
Lamont High School
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