Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mehroz Mudassar

Hamilton,ON

Summary

Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.

Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.

Ambitious Dispatcher with experience finding the most effective routes for drivers. Highly communicative offering great writing and administrative skills.

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.

Overview

4
4
years of professional experience

Work History

Truck Dispatcher

Activ Dispatch
11.2023 - Current
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Facilitated communication between drivers and management, ensuring a seamless flow of information and enabling quick decision-making processes.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

SMB Account Executive

Motive Technologies
11.2019 - 11.2023
  • Increased SMB account base by identifying potential clients and executing targeted sales strategies.
  • Strengthened client relationships through regular communication, proactive problem-solving, and attentive service.
  • Exceeded quarterly sales goals consistently by establishing strong rapport with key decision-makers in client organizations.
  • Negotiated favorable contract terms for both the company and clients, ensuring long-term partnerships and mutual satisfaction.
  • Analyzed market trends to identify new opportunities for growth within the SMB sector.
  • Conducted thorough research on industry competitors to stay informed of their offerings, strengths, and weaknesses.
  • Streamlined sales processes for improved efficiency, enabling more time dedicated to building relationships with clients.
  • Maintained up-to-date knowledge of product developments and enhancements in order to better serve current clients and attract new ones.

Education

Bachelor of Arts - Accounting And Finance

Forman Christian College
Lahore, Pakistan
2021

Skills

  • CRM Proficiency
  • Competitor Analysis
  • Sales Presentations
  • Pipeline Management
  • Performance Tracking
  • Product knowledge
  • Transportation Management Systems
  • Documentation Management
  • Regulatory Compliance Understanding
  • Freight Rate Negotiation
  • Teamwork and Collaboration
  • Geographical Awareness
  • Route Planning Expertise
  • Load Management Proficiency
  • Dispatch Software Proficiency
  • Trucking Dispatching
  • Call Center Environments

Languages

English
Full Professional
Urdu
Full Professional

Timeline

Truck Dispatcher

Activ Dispatch
11.2023 - Current

SMB Account Executive

Motive Technologies
11.2019 - 11.2023

Bachelor of Arts - Accounting And Finance

Forman Christian College

Similar Profiles

CREATE PROFILE
Mehroz Mudassar