Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Amanda Burchell

Dispatcher
Barrie ,Ontario

Summary

Tenacious and organized individual with over 6 years experience carrying out various roles similar to an Administrative Assistant,demonstrated experience in driving efficiency and excellence throughout organizational functions. Maintains effective flow of communication between teams and senior leaders, as well as significant improvements to project management, internal systems, and team productivity. Researches and processes data in a timely and thoughtful manner. A reactive leader who is known to complete complex tasks promptly during emergencies that require a quick turnaround.

Overview

4
4
years of professional experience
1
1
Language

Work History

National Accounts Associate /Truck Dispatcher

Jiffy Junk LLC
07.2022 - 01.2024
  • Schedule appointments and dispatch crew members for pick ups and ensure team reach destination on time.
  • Respond to client and vendor emails in a timely manner not exceeding 15 minutes
  • Update CRM and scheduling system for every activity on account
  • Book jobs dispatched is Scheduling system and update when complete
  • Update and transfer data to google excel spread sheets .
  • Make sure field vendors complete the jobs ( administer and stay in contact with them via text/phone to make sure work is being done.
  • Be organized work independently and see things through.
  • Answer phones inbound, create correspondence, . Follow up with customers via outbound calls
  • Established great communication skills
  • Microsoft Excel
  • Maintained and organized customer database of over100 clients nationwide.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Sr Quality Evaluator

Concentrix
09.2020 - 07.2022
  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team,individual and site level.
  • Performs monitors of customer care email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Conduct and/or participate in internal and external calibration
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.

Bank Teller Deposit Processing (Contract)

Guardsman Armoured Limited
08.2019 - 05.2020
  • Ensure the bag containing the money is not tampered with by checking to see if there is any tear or damage to the bag.
  • Ensure physical cash corresponds with the figure it is said to be on the deposit slip provided with cash
  • Screen physical notes and separate them in correspondence to ensure it does not contain any counterfeit and to also ensure that packs are not mixed with notes that are not in correspondence.
  • Write up any adjustments credit if it is more than the amount on deposit slip or debit if it is less.
  • Place adjustment figures on manifest printed
  • Ensure Money Manager is reflecting the same date deposits were processed
  • Allow superiors to verify keyed vouchers then transmit figures to customers account
  • Copy all deposit slips processed
  • Ensure cash, deposit slips, balanced manifest, and the money management system are all corresponding
  • Create and date and label Folder for the bank assigned to work.
  • Prepare paperwork to go in daily report folder includes copied deposit slips, balanced manifest with adjustments, vault transfers, Foreign Currency report, cash journal, receipts for each deposit processed.
  • Pack notes in GG bags  Allow superior to confirm packs in group of ten sign of and hand it over to vault.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.


Education

Associate Degree in Supervisory Management - Communications Systems Technology

Heart Trust NTA
Montego Bay, Jamaica
05.2001 -

High School Diploma -

Green Pond High School
Montego Bay Jamaica
05.2001 -

Certified - Data Operation

The National Council (NCTVET)
Montego Bay, Jamaica
05.2001 -

Skills

Data Interpretation

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Websites

Accomplishments

I was awarded 100% Job Success rate on Upwork and Hubstaff for completing projects on time with high accuracy.

Timeline

National Accounts Associate /Truck Dispatcher

Jiffy Junk LLC
07.2022 - 01.2024

Sr Quality Evaluator

Concentrix
09.2020 - 07.2022

Bank Teller Deposit Processing (Contract)

Guardsman Armoured Limited
08.2019 - 05.2020

Associate Degree in Supervisory Management - Communications Systems Technology

Heart Trust NTA
05.2001 -

High School Diploma -

Green Pond High School
05.2001 -

Certified - Data Operation

The National Council (NCTVET)
05.2001 -

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Amanda BurchellDispatcher