Mehak Bedi
Edmonton,AB
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
H&M
Ludhiana, India
02.2024 - 03.2025
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
Immigration Services Officer
WWICS
Ludhiana, India
01.2021 - 10.2023
- Prepared, submitted, and monitored visa and permit applications, ensuring compliance with immigration laws and regulations.
- Submitted and tracked visa and permit applications, maintaining accuracy and adherence to legal standards.
- Assisted clients in organizing and evaluating critical documentation, such as educational qualifications and proof of identity, for immigration applications.
- Provided expert guidance on immigration pathways by conducting thorough client consultations and evaluating eligibility for visa and residency programs.
Education
Diploma - Food And Nutrition
Tulip University
Delhi, India11-2023
Bachelor of Arts -
Guru Nanak Khalsa Women College
Ludhiana, IndiaSkills
- Client consultation
- Document preparation
- Customer service
- Problem solving
- Attention to detail
- Time management
- Multitasking and organization
- Positive and professional
Timeline
Customer Service Representative
H&M
02.2024 - 03.2025
Immigration Services Officer
WWICS
01.2021 - 10.2023
Diploma - Food And Nutrition
Tulip University
Bachelor of Arts -
Guru Nanak Khalsa Women College
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