Summary
Overview
Work History
Education
Skills
Timeline
Generic

MERCEDES CARNES

Edmonton,AB

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Senior Service Coordinator & Accounts Receivable

Top Tech Mechanical Inc.
02.2023 - Current
  • Receive & reply to incoming phone calls, emails and other sources of social media inquiries.
  • Manage 10-15 technicians to complete 10-80 jobs each day
  • Manage service workload to ensure completion from multiple technicians, providing updates as needed
  • Work with property management, homeowners and tenants to book work, communicate findings and further work recommendations
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

Service Coordinator & Accounts Receivable

Habberjam @ Home - Habberjam Mechanical Inc.
11.2021 - 01.2023
  • Streamlined service coordination processes for improved team productivity and response times.
  • Responded to customer requests for products, services, and company information.
  • Managed 6-10 technicians to complete a mix of small and large projects each day
  • Book installations and prepping paperwork, invoicing and processing payments.
  • Manage outstanding invoices, calling homeowners and builders to have payments processed in a timely manner.
  • Collaborating with builders and homeowners on warranty requests. Managing parts warranty and technician recommendations. Communicating completion notes as required and recording details for data collection.

Night Duty Manager & Bartender

Westcorp - Bonnyville Neighbourhood Inn
06.2020 - 06.2022
  • Managed 25-30 employees.
  • Coached staff in secondary roles to expand operational diversity.
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies.
  • Prepared schedules and assignments to meet short- and long-term business demands.
  • Organized training for new team members and routine retraining for established employees.
  • Coordinated front desk, housekeeping and maintenance operations for 102-room property.
  • Exceeded guest needs consistently with smooth coordination between departments.
  • Audited accounts each day, posting charges and reconciling discrepancies.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Processed all registrations, room requests and charge questions smoothly.

Education

Open Studies -

Athabasca University
Athabasca, AB
06.2022

Skills

  • Complex problem-solving and critical thinking
  • Performance metrics analysis
  • Efficient written and verbal communication
  • Microsoft and Adobe experience
  • Task prioritization
  • Strong multitasking
  • Customer service
  • Strong communication coordination
  • Reception oversight
  • Highly reliable
  • Team player attitude
  • Service delivery optimization

Timeline

Senior Service Coordinator & Accounts Receivable

Top Tech Mechanical Inc.
02.2023 - Current

Service Coordinator & Accounts Receivable

Habberjam @ Home - Habberjam Mechanical Inc.
11.2021 - 01.2023

Night Duty Manager & Bartender

Westcorp - Bonnyville Neighbourhood Inn
06.2020 - 06.2022

Open Studies -

Athabasca University

Similar Profiles

CREATE PROFILE
MERCEDES CARNES