Tiffany Mena
Edmonton,AB
Summary
Dynamic customer service professional with a proven track record at
La Patrona, excelling in service quality assessment and Spanish-speaking support. Recognized for enhancing customer satisfaction through empathetic communication and effective problem-solving. Adept at analyzing feedback to drive improvements, fostering a welcoming environment that boosts client loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service
La Patrona
Edmonton, Alberta
08.2024 - 03.2025
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Generated reports and tracked customer service metrics on daily basis.
- Analyzed customer feedback and provided solutions to improve customer service.
- Provided direct customer service and support for commercial clients.
Sales Associate
Abercrombie & Fitch
Edmonton, Alberta
06.2020 - 12.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Urban Behavior
Edmonton, Alberta
09.2018 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Northern Alberta Institute of Technology
Edmonton, AB01.2025
High School Diploma -
Cardinal Collins High School
Edmonton, AB06-2023
Skills
- Service excellence for clients
- Customer service excellence
- Service quality assessment
- Spanish-speaking customer support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service
La Patrona
08.2024 - 03.2025
Sales Associate
Abercrombie & Fitch
06.2020 - 12.2021
Sales Associate
Urban Behavior
09.2018 - 10.2019
Northern Alberta Institute of Technology
High School Diploma -
Cardinal Collins High School
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