Mehak
Winnipeg,Canada
Summary
An empathetic, adaptable, detail-oriented, and highly driven professional with an ability to work well in a fast-paced and energetic environment. Possesses excellent communication and time management skills. Demonstrated admirable teamwork skills, delegating expertise, and is looking forward to utilizing these skills.
Overview
6
6
years of professional experience
Work History
Line Cook
Junction 59
10.2023 - Current
- Utilize deep understanding of menu items to provide informed recommendations and accommodate customer preferences and dietary needs.
- Ensure orders are prepared accurately and delivered promptly, maintaining consistency in food quality to enhance customer satisfaction.
- Engage with customers courteously during order-taking and food service, responding promptly to inquiries and ensuring a positive dining experience.
- Focus on food presentation and garnishing to meet visual expectations, enhancing the appeal of dishes and delighting customers visually.
- Handle customer concerns or complaints about food promptly and effectively, demonstrating empathy and offering solutions to ensure customer retention and satisfaction.
Customer Service Representative
Council for Policy Research and Analysis
06.2022 - 08.2023
- Addressing customer inquiries, concerns, and requests promptly and professionally via phone, email, or chat.
- Resolving customer complaints and issues effectively by listening attentively, assessing situations, and providing appropriate solutions or escalating to the relevant department.
- Assisting customers with product or service information, troubleshooting, placing orders, tracking shipments, processing returns, and providing technical support if applicable.
- Building rapport with customers to enhance their overall experience, actively listening to their feedback, and ensuring they feel valued and satisfied.
- Documenting customer interactions, maintaining accurate records in CRM systems, and following up to ensure resolution and customer satisfaction.
Receptionist, Accounts Receivable
Vera Causa Legal
09.2021 - 06.2022
- Greeting clients and visitors professionally, managing incoming calls, emails, and inquiries related to billing and payments.
- Generating and sending invoices promptly, ensuring accuracy in billing statements and recording payments received.
- Monitoring accounts receivable balances, following up on overdue payments, and addressing client inquiries regarding their accounts.
- Maintaining organized records of financial transactions, client interactions, and appointment schedules using office software.
- Collaborating with team members to ensure smooth office operations, uphold confidentiality, and deliver exceptional customer service to clients.
Student Coordinator
Chandigarh University
01.2019 - 07.2021
Education
Advanced Diploma - Human Resource Management
Assiniboine Community College
Winnipeg, MB05.2024
Bachelor of Law - Banking And Company Law
Chandigarh University
Mohali, India06.2023
Skills
- Clear communication skills and ability to use positive language
- Fluent in English both written and oral
- Well familiar and experienced in using MS Word, PowerPoint and Excel
- Confident, team-player, with a creative and analytical approach to problem solving
- Quick at identifying new concepts and ideas and applying them appropriately
- Capable of multitasking efficiently and able to take on additional responsibilities
- Strong, effective decision-making, critical thinking, and organizational skills
- Great attention to detail while being punctual, reliable, and a hard-working individual
- Proficient in listening to and understanding the needs of members
- Strong focus on providing exceptional service to meet and exceed member expectations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Hobby : Cooking
Cooking has always been my beloved hobby, stemming from a deep-seated passion for flavors and culinary creativity. It's a pursuit that allows me to explore diverse cuisines and refine my skills in the kitchen. Opting to work part-time as a line cook in a restaurant complements this passion perfectly. It provides invaluable hands-on experience in a professional kitchen, where I learn from experienced chefs, hone my culinary techniques, and thrive in a fast-paced environment. This role not only enhances my cooking skills but also cultivates teamwork, precision, and the ability to deliver exceptional dining experiences, qualities that translate well into both personal and professional growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Line Cook
Junction 59
10.2023 - Current
Customer Service Representative
Council for Policy Research and Analysis
06.2022 - 08.2023
Receptionist, Accounts Receivable
Vera Causa Legal
09.2021 - 06.2022
Student Coordinator
Chandigarh University
01.2019 - 07.2021
Advanced Diploma - Human Resource Management
Assiniboine Community College
Bachelor of Law - Banking And Company Law
Chandigarh University
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